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Stone Noble
alexey_dudnikov
Posts: 40
Registered: ‎11-11-2010

Re: WFBSS - Clients shown as 'outdated' on Live Status/differs from Computers view

have the same problem with WFBSS (NFR key)

1. where i can write gateways for successful identification (in office/out of office)

2. all my cleints (windows xp sp3, windows 7 64-bit) are using smart scan. in agent console i can see following:

 https://safesync.com/LMDtdzPF/temp/1.png?a=VcFfVv_47Xc

but in web console i see next issues:

https://safesync.com/LMDtdzPF/temp/2.png?a=ouyYtqZ0YxY

 

and of course web console think that my computers is outdated. currently using only TM firewall (from WBFS agent)

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Stone Emissary
l4itadmin
Posts: 11
Registered: ‎07-11-2011

Re: WFBSS - Clients shown as 'outdated' on Live Status/differs from Computers view

Hi,

 

Just to update - I raised this with our regional Trend Micro pre-sales support contact last Wednesday (UK), and have still not had a response.

 

I've just checked back on the last few clients in the console, and they are all still showing as outdated, version 0.0.0.0 for Smart Scan Agent Pattern (which as far as I believe is the 'live' protection).

 

I'm not exactly impressed with the level of support so far, and this is while we are evaluating the product with look to purchase!

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