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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011
Accepted Solution

Virus signatures and componants update problem

Hi,

 

I am Myshu, new user on this forum and new Trend Micro user.

I recently decide to use trend micro antivirus for all my clients and I started a test of an evaluation copy of WFBS on a network of 50 users.

I install successfully the server and the client agents.

My main problem since 15 days is how to get my virus signatures up to date.

Everytime where I tried manual update there is always errors even for signature and componants.

The update source remain the default one.

I don't know if there is no possibility to update evluation version.

 

I post this message to receive help from you.

Sorry is a kind of message is already posted in past.

Hope to receive help.

 

Thankx to all

 

Myshu

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greggmh123
Posts: 1,955
Registered: ‎01-23-2010

Re: Virus signatures and componants update problem

A trial version should be 100% functional for the period of the trial, including getting pattern updates.

 

If you have been trying for FIFTEEN DAYS to get it to work, you may want to re-think your "I recently decide to use trend micro antivirus for all my clients" statement.

 

Gregg Hill


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011

Re: Virus signatures and componants update problem

Hello,

 

Thank you for your reply but I don't understand what you mean.

That sentence is just to say I am a new user of trend micro.

Can you help me giving me a download source address?

What I have here is http://iau.trendmicro.com/iau_server.dll

 

When I initiate update, the response is :

 

THERE IS AN ERROR IN THE SOURCE ADDRESS

 

Help please

 

Myshu

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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011

Re: Virus signatures and componants update problem

Hi, Here is another precisio

Since i installed the WFBS Advanced 7, I can't access the Trend Micro website and any other website of Trend Micro.

I don't know if that can be the case of download failure.

 

Thankx.

Myshu

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Affiliate
greggmh123
Posts: 1,955
Registered: ‎01-23-2010

Re: Virus signatures and componants update problem

What I mean is, are you sure you want to use a program with which you have had trouble for 15 days? Do you really want to use it on all your clients?


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011

Re: Virus signatures and componants update problem

[ Edited ]
Hello The answer is YES because it is the choice of m
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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011

Re: Virus signatures and componants update problem

[ Edited ]

Hello

Yesterday I made a new experience which can help understanding my problem.
I installed a new evaluation copy of WFBS on a computer running Windows XP SP3 and update run correctly.

My fisrt computer is running Windows 2003 R2 with Microsoft Ative Directory on it.
I check all the main port

HTTP: 8059
SSL: 4343 and 4345
 
I put all internet explorer security level to low, but any time when I launch update, the error message is :"Error in network source".

If there is a response to my case, do not hesitate.

 

If not, can you show me how to change update path of CSA from client computer?

It will help me pointed the client security agents to the new server I installed

 

Regards
Myshu

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Trend Micro Employee
CrisO
Posts: 13
Registered: ‎01-04-2011

Re: Virus signatures and componants update problem

Hi Myshu,

 

Do you have a firewall or proxy in place that might be causing the update to fail?

 

You may want to try the KB article below and see if this resolves the update problem:

 

http://esupport.trendmicro.com/solution/en-us/1054988.aspx

 

If this does not help either, I suggest that you contact support instead for quicker resolution. You may open a support ticket using the link below:

 

http://esupport.trendmicro.com/srf/SRFMain.aspx

 

Thanks,

CrisO


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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TEKIAMI
Myshu
Posts: 8
Registered: ‎07-27-2011

Re: Virus signatures and componants update problem

Hi! Thank you for all your help. I finally change a computer and the updates gone well.

 

Thank you

Myshu

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