03-09-2010 08:34 AM
SBS2003 Advanced Server
5 Windows XP / Windows 7 clients
All seems to work fine but after a few days the server stops communicating with our phone clients (ActiveSync) and even has Outlook issues. When I look in the SBS Application log I see 3007 errors stating
Event Type: Warning
Event Source: Server ActiveSync
Event Category: None
Event ID: 3007
Time: 8:42:48 AM
Exchange mailbox Server response timeout: Server: [bpFFiserver.xxx.local] User: [email@example.com]. Exchange ActiveSync Server failed to communicate with the Exchange mailbox server in a timely manner. Verify that the Exchange mailbox Server is working correctly and is not overloaded.
If I reboot the server it starts working again for another 2-3 days then starts all over. It was suggested that the WFBS was the issue so I temporarily shutdown the services on the server and sure enough all works well again.
And here's a 2nd issue related to the WFBS. When it is running on the server the Activesync phone clients do not get updated email on their phones unless their Windows XP/Outlook client gets them. It's as if the phone syncs with the Outlook and only then (and no these phones were NOT set up with a tether to the client and set up that way).
I uninstalled then completely reinstalled the WFBS 6.1 (including the SP). It corrected the first 3007 issues but then the 2nd issue appeared. Now after a few more days the 3007's are coming up again with email stopping. I shut down the Trend services and all works fine.
What is going on?
Solved! Go to Solution.
05-26-2010 10:49 AM
This could be resolved by enabling the Virus RealTime Scanning and this was a limitation for Exchange 2003. This is further explained in Microsoft's website:
Try to perform the following and see if it helps resolve the issue:
a. Enable RealTime Virus Scanning from the Web Console (MSA Configuration Page)
b. Kindly verify the following registry keys on your Exchange Server:
Note: Please backup your registry before doing any of the steps below.
Make sure every Database has the value = 1:
c. Check and change these values in the registry the same as below:
[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion]
d. Check and change these values in the registry the same as below:
e. Open [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servi
"ReloadNow" and set the value to “1”.
f. Restart MSA Master service. Run a manual scan preferrably done over the weekend.
g. Sync Windows Mobile phones with Exchange, and try to send a test mail