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Stone Esquire
Antonio_Jimenez
Posts: 3
Registered: ‎09-05-2012
Accepted Solution

Can't install Client/Server Security agent

[ Edited ]

Hi,

 

I'm not able to install the Client/Server Security agent (WBFS 6.0) in a client with Windows XP Pro SP3.

 

I can't use the remote install, because this client only use Google Chrome.

 

I've created an MSI/EXE file.

I've ran \\servername\ofcscan\autopccp.exe

but in both options I get this error:

 

Error number: 0x80040708

Description: Unable to create required engine components, check whether you have appropriate privileges to create COM components. (0x80004005) Unspecified error

Setup will now terminate.

 

Of course, I've administrative rights.

 

I would be grateful for help!

 

TIA.

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Trend Micro Employee
hugler
Posts: 343
Registered: ‎07-09-2010

Re: Can't install Client/Server Security agent

Hi Antonio,

 

What is the build number of your WFBS 6? Have you tried logging-in as a local admin? Try to find OFCNT.log under C:\ and try to attach it here. This is a log for your client installation.

 

Regards,

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Antonio_Jimenez
Posts: 3
Registered: ‎09-05-2012

Re: Can't install Client/Server Security agent

Thanks hugler for your answer.

 

What is the build number of your WFBS 6?
WFBS 6.0 SP1 BUILD 2208

 

Have you tried logging-in as a local admin?

Of course!

 

Try to find OFCNT.log under C:\

I'm not able to find it!

When I run the exe, it takes about 10 minutes before a get the error.

https://dl.dropbox.com/u/51821735/Install%20WFBS.jpg

https://dl.dropbox.com/u/51821735/Error%20WFBS.jpg

 

Best regards,

Antonio Jiménez

 

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Trend Micro Employee
hugler
Posts: 343
Registered: ‎07-09-2010

Re: Can't install Client/Server Security agent

Hi Antonio,

 

Kindly install WFBS 6 SP3 first to support recent updates for your Windows XP SP3. You may download SP3 from the link below, when you apply this on your security sever, all of your agents will be notified with this new update (I do recommend to apply this after work hours so it will not affect your production at your office). After the successful update, try running autopcc.exe on your Windows XP SP3 to install the security agent using the new build.

 

WFBS SP3 Download link:

http://www.trendmicro.com/ftp/products/wfbs/WFBS6.0_Adv_EN_SP3_StandAlone_B4153.exe

 

Regards.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Affiliate
greggmh123
Posts: 1,970
Registered: ‎01-23-2010

Re: Can't install Client/Server Security agent

You should go to SP3, then Patch 1, then Patch 2, then all the hotfixes.

 

If it still fails, use the SA removal tool, reboot, try again.


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Antonio_Jimenez
Posts: 3
Registered: ‎09-05-2012

Re: Can't install Client/Server Security agent

Thans for your help.

 

Now my server 2000 have WFBS 6.0 SP3 & patch build 4177 (Spanish)

 

I've used SA removal tool, but the XP client still fails when I run Autopcc.exe

 

Any other idea?

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Trend Micro Employee
hugler
Posts: 343
Registered: ‎07-09-2010

Re: Can't install Client/Server Security agent

Hi Antonio,

 

Try creating a client packager from your WFBS Security Server and run it locally in your windows machine. Make sure to disable the prescan when you create a package.

 

Here are the steps on how to install using a client packager:

http://esupport.trendmicro.com/solution/en-us/1057254.aspx

 

Regards,

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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