Skip to content


Stone Esquire fay
Stone Esquire
fay
Posts: 3
Registered: ‎03-18-2012

tryingto install but freezes at 85%

I have tried 6 times to install titanium 2011 internet security and it keeps freezing at 85%. I have windows 7, 64-bit. this is a new desktop.

 

please help!!!

Please use plain text.
Trend Micro Employee
simonn
Posts: 435
Registered: ‎07-08-2010

Re: tryingto install but freezes at 85%

fay,

 

Do you get any error messages? or it just freezes at 85%?

 

Regards,

Simon


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Stone Esquire fay
Stone Esquire
fay
Posts: 3
Registered: ‎03-18-2012

Re: tryingto install but freezes at 85%

NO MESSAGE. It continues to freeze at 85% all six times I have tried

Please use plain text.
Stone Esquire fay
Stone Esquire
fay
Posts: 3
Registered: ‎03-18-2012

Re: tryingto install but freezes at 85%

I did follow steps to clear the files as if i had a message but that still did not work.

Please use plain text.
Trend Micro Employee
BULLDOG
Posts: 69
Registered: ‎02-17-2011

Re: tryingto install but freezes at 85%

If in case you were not able to encounter any error, kindly generate a system information in order for us to check if there is any conflicting software on your computer. Kindly follow the link below to generate system information.

 

http://esupport.trendmicro.com/solution/en-us/1055468.aspx


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Stone Esquire
rjgoeltz
Posts: 1
Registered: ‎04-13-2012

Re: tryingto install but freezes at 85%

I just purchased a new laptop (Toshiba) and tried installing with the same thing happening to me.

 

what is the solution?

Please use plain text.
Trend Micro Employee
se7en
Posts: 760
Registered: ‎03-08-2011

Re: tryingto install but freezes at 85%

Hi rjgoeltz,

 

Are you installing the 2011 or the 2012 version? To install the 2012 version, please follow the instruction below:

 

http://esupport.trendmicro.com/solution/en-US/1059035.aspx

 

Note: This instruction is only for Trend Micro Titanium Internet Security. This would work on the serial number that starts with P (PXXF-XXXX-XXXX-XXXX).

 

Regards,


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.