Stone Esquire
tammymills
Posts: 1
Registered: ‎09-12-2013
Accepted Solution

titanium maximum security 2013 invalid serial number

I just bought the 2013 version of titanium maximum security and it is telling me I have not provided a valid serial number.  What is the problem with my serial number

Please use plain text.
Trend Micro Employee
zildjian
Posts: 23
Registered: ‎03-06-2011

Re: titanium maximum security 2013 invalid serial number

Hi tammymills,

 

I would like to help you with your concern. Please reply to my personal message.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
_Kirito_
Posts: 70
Registered: ‎08-22-2013

Re: titanium maximum security 2013 invalid serial number

[ Edited ]

Hi tammymills,

 

It is poosible that the program you are using is not compatible with the version currently installed on your comptuer. Serial numbers follow a different format for each program depending on how you acquired the serial number. I suggest that we also take this opportunity to upgrade to 2014 version.

 

Please download the correct installer file from one of the links below:

 

For Serial Numbers starting with "A"
http://esupport.trendmicro.com/solution/en-us/1098610.aspx

For Serial Numbers starting with "P"
http://esupport.trendmicro.com/solution/en-us/1098619.aspx

For Serial Numbers starting with "X"
http://esupport.trendmicro.com/solution/en-us/1098612.aspx

 

After following the steps on the link that you chose, you should no longer be getting the error message.

Please let me know if it worked.

 

Thanks,

_Kirito_


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.