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Stone Esquire
daciano
Posts: 2
Registered: ‎09-09-2011
Accepted Solution

Uninstall fragments preventing new software install

I uninstalled my Trend Micro Internet Security when my subscription expired and now my new software won't install because there are still trend micro items somewhere on my computer. I have tried the Trend Micro removal tools and even editing the registry. There is no sign of Trend Micro on my computer that I can find. How do I find the Trend Micro file or fragment or whatever is may be that is preventing me from installing this new software?  

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Customer Service Manager
PartyJetsetGo
Posts: 642
Registered: ‎08-13-2009

Re: Uninstall fragments preventing new software install

hi,

 

try this uninstall tool:

http://esupport.trendmicro.com/solution/en-us/1037161.aspx

 

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Stone Esquire
daciano
Posts: 2
Registered: ‎09-09-2011

Re: Uninstall fragments preventing new software install

Hi,

Thank you for the link. I tried the it again and it still did not remove the remaining appications in my system. I even reinstalled my Trend Micro Internet Security and tried the uninstall link again to no avail. I searched my registry again and could not find any Trend Micro files. Whatever application is still lurking must be so obscure that it is unrecognizable as a Trend Micro file. Any ideas?

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Customer Service Manager
PartyJetsetGo
Posts: 642
Registered: ‎08-13-2009

Re: Uninstall fragments preventing new software install

[ Edited ]

hi,

 

try to run the uninstall tool in safemode and remove other components, check: http://esupport.trendmicro.com/solution/en-us/1038848.aspx

 

 

*** Locked topic due to inactivity. For related concern, please post a new topic from the link below:

 

Home and Home Office:

 

http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/bd-p/homeoffice

 

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