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Stone Esquire
Jamie49
Posts: 1
Registered: ‎02-16-2012

Trend Micro Solution Platform service terminated unexpectedly.

Windows XP Event Viewer shows:

 

The Trend Micro Solution Platform service terminated unexpectedly. It has done this 2 time(s).

 

Can anyone advise?

Please use plain text.
Legendary Emissary
malwarekiller
Posts: 3,944
Registered: ‎08-08-2011

Re: Trend Micro Solution Platform service terminated unexpectedly.

[ Edited ]

Welcome aboard! Posted Image

 I would need some logs to analyze first....

  • Download RogueKiller and save it on your desktop.  
  •     Quit all programs 
  •     Start RogueKiller.exe.  
  •     Wait until Prescan has finished ... 
  •     Click on Scan

  
   

  • Wait for the end of the scan.   
  •     The report has been created on the desktop.   
  •     Click on the Delete button.

  
   

  • The report has been created on the desktop.
  • Next click on the ShortcutsFix  
      
      
  • The report has been created on the desktop.

Please post:  
  
All RKreport logs located on your desktop.

 

NEXT

 

 

Download OTL  to your Desktop.

http://www.geekstogo.com/forum/files/file/398-otl-oldtimers-list-it/

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
consrv.dll
explorer.exe

netbt.sys

atapi.sys

volsnap.sys

redbook.sys

lsi_sas.sys

lsi_scsi.sys

cdrom*

tcpip.sys
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
C:\Windows\assembly\tmp\U\*.* /s

C:\Program Files\Common Files\ComObjects\*.* /s
CREATERESTOREPOINT


  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • attach both logs

 NEXT

 

Download aswmbr.exe ( 1.8mb ) to your desktop. 

http://public.avast.com/~gmerek/aswMBR.htm
 Double click the aswMBR.exe to run it  Click the "Scan" button to start scan.

  • Click the [Scan] button to start scan

  • On completion of the scan click [Save log], save it to your desktop and post in your next reply.

—————
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Trend Micro Employee
simonn
Posts: 435
Registered: ‎07-08-2010

Re: Trend Micro Solution Platform service terminated unexpectedly.

Hi Jamie49,

 

Do you have other security software? If there isn't any, you can try to reinstall your Trend Micro program. You can refer to this link for your Trend Micro program.

 

Regards,

Simon


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
arteec
Posts: 1,277
Registered: ‎07-08-2010

Re: Trend Micro Solution Platform service terminated unexpectedly.

Hi Jamie49

 

There is a possibility that the Trend Micro Solution Platform service component was corrupted - reason why it was terminated itself unexpectedly. You may try restarting the services from the Diagnostic Toolkit and check if issue will still persist. If it does, you may need to re-install your Trend Micro program as suggested above.

 

a.Go to Start > Programs > <Trend Micro Titanium program>.
b.Click More tools and help > Trend Micro Diagnostic Toolkit.
c.When the Trend Micro Diagnostic Toolkit opens, click the Uninstall tab.
d.Click Stop all components.

e. After a few minutes, click Start all components.

 

Regards, 

 

Artee 



I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Stone Esquire
anandcp
Posts: 1
Registered: ‎10-11-2013

Re: Trend Micro Solution Platform service terminated unexpectedly.

[ Edited ]

Hi:

Am facing the same issue.

Attached is my OTL scanning output

(Incidentally, OTl.exe was detected as threat my TM and terminated.

So can you tell me if i have a hardware problem or malware?

 

I seem to have random freezes where explorer freezes completely.

I even system restored to a previous windows update to ensure it did not happen due to Microsoft.

Thanks in advance.

Please use plain text.
Legendary Emissary
malwarekiller
Posts: 3,944
Registered: ‎08-08-2011

Re: Trend Micro Solution Platform service terminated unexpectedly.

please post fresh logs

—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.