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Stone Esquire
arnie1013
Posts: 2
Registered: ‎12-17-2013
Accepted Solution

Trend Micro Auto Renewal cancellation

So i bout trend micro about 2 years ago from best buy and now i want the auto renewal feature to stop. I went to the site described in the faqs but i don't know my order number or whatever password it wants and i used my parents credit card and email and i do not remember them. plz help

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Stone Esquire
arnie1013
Posts: 2
Registered: ‎12-17-2013

Re: Trend Micro Auto Renewal cancellation

nevermind it seems best buy could cancel it from auto renewing

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Stone Esquire
leahbuzz
Posts: 1
Registered: ‎04-26-2014

Re: Trend Micro Auto Renewal cancellation

please help Idid not know they were withdrawing from my account! How I have a mac dont need it, how do I cancel???
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Trend Micro Employee
marcnetism
Posts: 312
Registered: ‎03-25-2014

Re: Trend Micro Auto Renewal cancellation

[ Edited ]

Hi leahbuzz,

 

Should you wish to turn-off the auto-renewal feature of your Trend Micro subscription. You may do it by following the steps on this link:

https://esupport.trendmicro.com/solution/en-us/1057404.aspx

 

If you can hardly remember your Trend Micro credentials, you may reply to the personal message I have sent you for the details needed for us to be able to pull-out your records here.

 

Regards,

marcnetism


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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