03-06-2012 08:27 AM
When I run it it says there is incompatiable software, which is iolo. It has been uninstalled, removed from registry and services are disabled at start up. I cant find any files on the computer from it. But same error everytime I try to install
Solved! Go to Solution.
03-06-2012 10:44 AM
I have checked the system information log you have provided and I have found entries for iolo inside C:\Program Files folder. You may go to this location and delete the folder of iolo, additional steps for clearing out iolo remnants can be found on the link below:
03-07-2012 04:18 PM
I did as you said, Now I get the following error code
"#0, 1003, 0X000"
I've been to task manager and ended all the proccess that werent necisarry and I've tried uninstalling my previous version of trendmicro but when I click remove (in add/remove programs) nothing happens and I can click again. Ive tried opening my previous version of trendmicro and nothing happens either.
My parents said when they bought a 2 yr subscription last time they had this same problem, but they dont remember how Trend Micro told them how to fix it.
If problems persist, and we cannot get the software installed on this machine my parents would like for you to void the creditcard transaction
03-07-2012 04:37 PM
Please use the links below to uninstall the Trend Micro program on your computer.
For the 2011 version:
For the 2010 version and below:
Please run the uninstaller on both links. See if you can uninstall the Trend Micro program then.
03-07-2012 04:47 PM
We appreciate your cooperation, rest assured we'll try our best to fix this problem for you.
Please refer to the link below for the solution about the exact error message you received:
Just some tips:
1. Check if you have these processes on the task manager and end the task: (outlook.exe, msimn.exe or winmail.exe). Then proceed with the installation.
2. For uninstalling old versions, you may use the Trend Micro Diagnostic Toolkit instead of doing it thru the Control Panel (Add/Remove programs). Steps on doing this is also included on the link above.
03-08-2012 07:12 AM
I would suggest to contact Iolo's support so that they can assist you in clearing out any traces left behind by their program. They may even have a toolkit like ours that would make the cleanup of remnants much easier. Here is a website that you can refer to:
12-02-2012 02:36 PM
Hi, I want to keep my iolo and Trend Micro. I use my iolo system mechanic all the time. Trend has now removed my old Trend software and wont install the new software until I remove iolo. I have paid good money for both these programs and like to keep both. Please advise.
12-02-2012 06:27 PM
I am using also Iolo System mechanic and trend micro together ... but you have first to uninstall System mechanic install trend micro titanium and after you have installed trend micro titanium then install system mechanic...