Stone Esquire
em1992
Posts: 1
Registered: ‎04-09-2013
Accepted Solution

Titanium 2013: Can't open main console

[ Edited ]

I have Trend Micro Titanium 2013 installed on my windows 7 laptop and for some reason, I have been unable to open the main console these past few days. I have tried re-installing the program and used the Trend Micro Diagnostic Toolkit to uninstall it, I've tried changing the compatability settings to "run this progam as an administrator" but it still won't run. I don't have any other anti-virus software installed either. Any ideas?

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Trend Micro Employee
Stablemind
Posts: 30
Registered: ‎05-05-2011

Re: Titanium 2013: Can't open main console

[ Edited ]

Hi Em1992,

 

You may try installing the program under hidden administrator account which is built in with Windows 7.

 

1. Make sure that you have successfully uninstalled Trend Micro program on your computer.

 

2. Please click on the link below to have an idea on how to activate hidden Administrator account:

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist...

 

3. Restart your computer then log-in to Administrator account.

 

4. Download and run this file by clicking on the link RegKeyFolderPermissionRecover2.exe 

 

5. Once Done and the hot fix is successfully installed, Download the installer file of Trend Micro Internet Security 2013 by following the steps below.

 

Please click on the link to view the steps in installing Trend Micro Internet Security 2013:http://esupport.trendmicro.com/solution/en-US/1058977.aspx

 

6. After you have successfully installed the product, log off from the Administrator account then log back in  to your original account and check if the program is working properly.

 

7. Deactivate the hidden Administrator account by following the steps on the link provided in Step number 2.

 

Hope this helps.

 

Regards,

Stablemind


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Trend Micro Employee
dwickie
Posts: 126
Registered: ‎02-17-2011

Re: Titanium 2013: Can't open main console

[ Edited ]

Hi em1992,

 

You may try applying the hotfix for "Unable to open main console" issue that you are encountering. You can follow the steps on the link below.

 

http://esupport.trendmicro.com/solution/en-us/1095746.aspx

 

You can also check the article below for more troubleshooting steps.

 

http://esupport.trendmicro.com/solution/en-us/1059934.aspx

 

Regards,

 

dwickie :smileyhappy:

__________________________________________________________________________________________________________________
I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.

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