Stone Esquire
mviertel
Posts: 2
Registered: ‎05-04-2011
Accepted Solution

Parental control seems broken

I have Max Security installed on a PC, that 2 of my children use. Naturally, I have configured parental controls for them, but since one of the last updates, it is now blocking email access on my own account (which is ofc not included in the parental controls).

 

In other words, its now blocking the parents access to stuff like email. Seems broken and I had to disable the whole thing now.

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Trend Micro Employee
arteec
Posts: 1,240
Registered: ‎07-08-2010

Re: Parental control seems broken

Hi mviertel, 

 

Can you provide more information about this?

 

When you set up the Parental Controls on the computer, did you also set up the Web Acess Schedule feature? Is Data Theft Protection enabled?

 

When you say your email was blocked? Did you mean you cannot send out any emails? receive any emails? Did you receive any notification from Trend Micro? If yes, can you please provide a screenshot of the message?

 

Thank you very much!

 

Regards, 

 

Artee :smileyhappy:

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Trend Micro Employee
Ben10k
Posts: 26
Registered: ‎03-09-2011

Re: Parental control seems broken

[ Edited ]

You can check if Trend is causing your problem by turning it off. To do that:

 

1. Right-click on the Trend Micro icon at the system tray.

2. Click Exit.

 

Check if the problem still persists

 

Peace and love!

 

---------------------------------------------------------

 

Just an update

 

Hi All,

 

You can upgrade your Trend Micro program to the 2012 version.

 

Titanium Maximum Security: http://esupport.trendmicro.com/solution/en-us/1059​036.aspx

 

Titanium Internet Security: http://esupport.trendmicro.com/solution/en-us/1058​977.aspx

 

Titanium Antivirus+: http://esupport.trendmicro.com/solution/en-us/1059​147.aspx

 

 ***Note: This thread is locked due to inactivity, for similar concerns kindly post a new topic.

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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