Stone Esquire
redtrk
Posts: 1
Registered: ‎01-26-2010
Accepted Solution

New computer Can I transfer it?

I just downloaded my updated software to my computer in October. Can this be transferred to my new one that get's here tomorrow?

 

Please use plain text.
Trend Micro Employee
manwolf
Posts: 157
Registered: ‎08-28-2009

Re: New computer Can I transfer it?

Hello redtrk. Yes, you'll just have to download the installer file and then install it on the new computer using the same serial number that you have for the program.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Stone Esquire
Jimcubie
Posts: 1
Registered: ‎03-24-2011

Re: New computer Can I transfer it?

How do I find the "installer" file.  Could it be hidden?  I find set up but no "install."

Please use plain text.
Customer Service Manager
khanto
Posts: 258
Registered: ‎09-04-2009

Re: New computer Can I transfer it?

[ Edited ]

[UPDATED for Titanium 2013 download and install instructions:]

 

Hi Jimcubie,

 

Regarding your inquiry, you need to check the Trend Micro program that you will be installing.

 

If your serial number starts with the letter 'A', then kindly use the link below:

http://esupport.trendmicro.com/solution/en-us/1061118.aspx

 

If in case that it starts with the letter 'P', the link below will be suited:

http://esupport.trendmicro.com/solution/en-us/1061143.aspx

 

Lastly, if you are using the serial number that starts with the letter 'X'; use the link below:

http://esupport.trendmicro.com/solution/en-us/1061144.aspx

 

I hope this will help you on your concern.


Please use plain text.