Stone Esquire
horselditty
Posts: 1
Registered: ‎04-20-2011
Accepted Solution

Continuous Web Threats - Titanium - Restart doesnt install update

Hi everybody,

I am a new user of Trend Micro Titanium Internet Security.

The software is picking up many many web threats, which is great, however....

It asks me to restart my computer to resolve/install update, which i do, however, upon restart it asks me again. 

And again.  And again.  Every time I restart, it asks me to restart to install update.

So, I dont think its resolving or updating becuase I still continuously recieve many web threats daily.

And it has the yellow ! upon restart always.  I need help.  The web threats are still redirecting me all over the place on the web.

thanks in advance.

Brad

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Trend Micro Employee
silentpal
Posts: 171
Registered: ‎03-08-2011

Re: Continuous Web Threats - Titanium - Restart doesnt install update

Hi Horselditty,

 

Now that you are using Trend Micro Titanium Internet Security you shouldn't have a problem getting an update because it will automatically gets you updated. If restarting didn't fix the problem try the following:

 

Option 1. Do a manual update by clicking here:

 

Option 2. If the problem is still the same try applying a hotfix, you may get the hotfix and instructions here.

 

Hope this helps!

 

 

Regards,

silentpal

 

 

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Trend Micro Employee
chroky
Posts: 8
Registered: ‎04-06-2011

Re: Continuous Web Threats - Titanium - Restart doesnt install update

[ Edited ]

Good day,

 

Upon checking your problem, this "Restart Required" problem might be caused by an update that was unable to install. For this issue, we are still completing the official hotfix for this so that it will be available on our Knowlegdebase but for the mean time you may contact our support team for this issue.

--------------------------------

UPDATE

 

 

You can upgrade your Trend Micro program to the 2012 version.

 

Titanium Maximum Security: http://esupport.trendmicro.com/solution/en-us/1059​036.aspx

 

Titanium Internet Security: http://esupport.trendmicro.com/solution/en-us/1058​977.aspx

 

Titanium Antivirus+: http://esupport.trendmicro.com/solution/en-us/1059​147.aspx

 

 ***Note: This thread is locked due to inactivity, for similar concerns kindly post a new topic.

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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