03-22-2011 03:08 PM
With trend micro titainum max security installed, my computer crashes and goes to the blue screen. The frequency of the crashing is once in a week. I am running windows 7 x64 professional on my toshiba laptop. Please help.
03-23-2011 09:08 AM
So that we can further help you with this, you can post your System Information here. Please refer to the link below on how to generate the System Information log:
Kindly attach the exported log on your reply post.
04-08-2011 04:10 PM
I have the same issue as msundeeen 198. My BSoD happens every week as well, and always on a Friday for the past four weeks. The BSoD is as follows:
STOP: 0x0000007A (0xC05CF900, 0x000000E, 0xB9F2050C, 0xA0983860)
atapi.sys – Address B9F2050C base at B9F13000
Beginning dump of physical memory
From comments posted online, atapi.sys is a favorite point of penetration for viruses and malware (but it’s also a file for which errors related to hardware can be the cause).
Attached is JRs System Information 04-08-11.txt.
Trend Micro Titanium Maximum Security detects threat “post-load.exe” before each BSoD event. This is interesting – and perhaps relevant – because the XRay My PC website (http://www.xraymypc.com/process/p/post-load.exe.ht
Most interesting is the location of the file
C:\Program Files\Trend Micro\AMSP\resource\patch\c14t1402l1p5889r1o1\1.50
Is this a Trend Micro patch file? If so, why does my scan always report it as a threat? If it’s a threat, what’s it doing in the Trend Micro folder?
Here’s the info from XRay My PC regarding post-load.exe
DLLs Needed By This File
Files Associated With This Process:
post-load.exe is a test process which belongs to test from test.
Security Rating: Unknown
Scan your PC now with a free system scan.
Recommendation: This process has not been reviewed yet. It is recommended to run a free system scan.
Product Version: test
File Size: 1 770 KB
Path: C:\Program Files\Trend Micro\AMSP\resource\patch\c14t1402l1p5889r1o1\1.50
Date Created: 03/12/2010 21:58