Stone Esquire
etutor
Posts: 1
Registered: ‎12-31-2010
Accepted Solution

Bug in Titanium Internet Security?

Will not update. Each time I turn on computer I get message to "Verify" and "Protection Outdated"

Click "verify" and get message "unable to install update. Please try again later"

Been "trying again later" for a couple days, but get same message. Searched the forum, but nothing found concerning this bug.

Anyone else having this issue?

Dave

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Stone Esquire
buttercup0692
Posts: 2
Registered: ‎01-19-2011

Re: Bug in Titanium Internet Security?

I have been having the exact same issue... i cannot seem to find a solution, this is the first subject i have found with someone else having the exact same problem as me..

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Honored Emissary
i-live-on-mars
Posts: 145
Registered: ‎09-10-2009

Re: Bug in Titanium Internet Security?

Does uninstalling and reinstalling fix this issue?

 

When did this issue start happening?  What operation system are you using?

 

The more information you give the easier it is to help fix the problem. :smileyhappy:

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Stone Esquire
buttercup0692
Posts: 2
Registered: ‎01-19-2011

Re: Bug in Titanium Internet Security?

It has been happening since the day i installed trend micro, i have tried uninstalling and reinstalling it and the same problem reoccurs.

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Honored Emissary
i-live-on-mars
Posts: 145
Registered: ‎09-10-2009

Re: Bug in Titanium Internet Security?

Please give more imformation.


What Operating System?

Is there a service pack installed?

What antivirus was used before?

What kind of internet do you us?

Are you on a home network is many computers or just yourself?

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Trend Micro Employee
rakistangcute
Posts: 123
Registered: ‎07-01-2010

Re: Bug in Titanium Internet Security?

Hi,

 

As soon as you replied no to the questions of i-live-on-mars, you can try this solution also posted on our knowledge base located on the link below:

 

http://esupport.trendmicro.com/Pages/I-get-the-error-message-Unable-to-install-update-when-I-click-A...

 

 

Thanks:smileyhappy:


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Honored Talent
RobertDitLeBob
Posts: 192
Registered: ‎08-30-2010

Re: Bug in Titanium Internet Security?

Hi! ButterCup0692

 

What I did : When you unistall your program and re-start you computer I pass a registry cleaner ( Ccleaner ) and eliminate ALL Trend Micro files in " Programs " Then I install the new version.

 

Bob

 

 

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Honored Talent
RobertDitLeBob
Posts: 192
Registered: ‎08-30-2010

Re: Bug in Titanium Internet Security?

[ Edited ]

http://www.tune-up.com/products/tuneup-utilities/ Here's an alternative to CCleaner

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Stone Esquire
DennisSeeley
Posts: 1
Registered: ‎05-26-2013

Re: Bug in Titanium Internet Security?

The solution did not work for me, this is what I get in order.

1. Protection Outdated

2. Checking for program updates

3. Installing updates

4. Starting your protection

Then in about 5 minutes it starts all over again, this has been going on for three days.

Question, am I protected or do I scrap the whole thing and go to my default internet provider virus program.

 

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Stone Esquire
darkon
Posts: 1
Registered: ‎05-27-2013

Re: Bug in Titanium Internet Security?

[ Edited ]

Same exact thing is happening to me.  

 

1. Protection Outdated

2. Checking for program updates

3. Installing updates

4. Starting your protection

Then in about 5 minutes it starts all over again, this has been going on for a few days.

 

 

I have been reading the threads here and it seems that this might be on TrendMicro. I tried Housecall and the hotfix but nothing.  I really do not want to uninstall/reinstall.   

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