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Stone Esquire
cspewock
Posts: 1
Registered: ‎04-15-2011

Resending files created with One Touch 4.0 PDF Generator/Converter

I can receive a file create by one touch 4.0 but when I resend the file it never leaves my outlook out box. The transmission times out and ends.

Is Trend Micro software scanning the One Touch 4.0 PDF file when I resend it?

If so how do I fix the problem and be able to resend the file?

Please use plain text.
Trend Micro Employee
arteec
Posts: 1,296
Registered: ‎07-08-2010

Re: Resending files created with One Touch 4.0 PDF Generator/Converter

Hi Chuck, 

 

Can you provide me your Trend Micro program version?


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
Ben10k
Posts: 26
Registered: ‎03-09-2011

Re: Resending files created with One Touch 4.0 PDF Generator/Converter

Hi cspewock,

 

Please check if this problem is really being caused by Trend micro. To do that, right-click on the Trend Micro icon on the system tray and click on exit. Afterwards, check if the message will leave you outbox.

 

Thanks,


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.