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Stone Esquire
DS2011
Posts: 1
Registered: ‎09-24-2011
Accepted Solution

My Titanium Security program keeps getting turned off on my laptop

Time and time again I am discovering that some how my Titanium Internet Security program (2011) version is getting turned off.  I keep reinstalling the program with the disc that I purchased, but want to know that my computer is protected at all times against viruses, anti-spam and has data theft prevention without having to constantly reinstall the program.   What would be causing this to happen?

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Legendary Noble
malwarekiller
Posts: 3,978
Registered: ‎08-08-2011

Re: My Titanium Security program keeps getting turned off on my laptop

Welcome aboard! Posted Image

 There maybe malware turning Trend micro off on your computer...lets check it...


QUICK CHECK FOR MALWARE.

Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

 

 If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately

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Customer Service Manager
PartyJetsetGo
Posts: 642
Registered: ‎08-13-2009

Re: My Titanium Security program keeps getting turned off on my laptop

[ Edited ]

hi DS2011,

 

try to install the free upgrade to the latest 2012 version (use your 2011 serial number when installing), for instructions:

http://esupport.trendmicro.com/solution/en-US/1058977.aspx

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