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Stone Esquire
mike4262
Posts: 2
Registered: ‎05-28-2011
Accepted Solution

How to uninstall titanium 2011 and go back to Internet Security 2010 ??

After upgrading to titanium 2011 I found that I dont like this version. Anyone know how to uninstall this version so I can go back to my previous version (2010) which I liked so much better???

 

Thanks

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Trend Micro Employee
simonn
Posts: 435
Registered: ‎07-08-2010

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

Hi Mike4262,

 

You may simply follow the instructions on the link to uninstall your Titanium version. Then open this link to download the Trend Micro Internet Security 2010.

 

Hope this helps. :smileyhappy:

 

Regards,

Simon


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
mike4262
Posts: 2
Registered: ‎05-28-2011

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

Thanks, that worked. Titanium prevented my internet (IE, firefox) from opening right away. It always took about 15 seconds to open. Plus it made my computer run high from time to time which I didnt like.

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Stone Esquire
drgonzo92
Posts: 3
Registered: ‎06-02-2011

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

I am having the same problem.  Do you need a code or  anything when you go back to the previous version?

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Trend Micro Employee
arteec
Posts: 1,296
Registered: ‎07-08-2010

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

Hi drgonzo92,

 

You will still be using the same Serial Number for this version.

 

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Kristi
Posts: 1
Registered: ‎08-02-2011

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

I've followed the instructions....it is not uninstalling!!!!!  I am so frusterated at this point.  after being upgraded to Titanium back in FEBRUARY it appears that TM hasn't opened or ran since.  Every attempt to run a scan fails as I can not even get the program to open!!!!  Every attempt to uninstall the program FAILS!!!!!  I am at a complete loss at this point.  HELP!

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Customer Service Manager
Geocite
Posts: 189
Registered: ‎04-13-2010

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

Hi Kristi,

 

We can follow the steps from the link below on how we can uninstall the Trend Micro Titanium using the Diagnostic Tool:

 

http://esupport.trendmicro.com/solution/en-us/1056455.aspx

 

Thanks!

 

Geo :smileyhappy:

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Stone Emissary
MacAmhairghin
Posts: 9
Registered: ‎12-08-2011

Re: How to uninstall titanium 2011 and go back to Internet Security 2010 ??

Except that if you used a different e-mail address a year ago, it's a problem.

 

I used one e-mail address back in 2010 and when I switched to TMT 2011, I used another e-mail account.

 

Now, it let me merge the old account and the new one, so that both TM Internet Security Pro 2010 and TMT2011 are together in one place, but...

 

When I get rid of 2011, then instal 2010, it tells me the serial number is for 2011 and does not work with 2010 - so the same serial number isn't going to work for me.

 

Is there another option?  2010 expired back in July.  2011 expires this coming July.

 

When I look at my products in my account, it shows that 2010 is expired and gives an option to renew.  What do I do?

 

Thanks.

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