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Stone Esquire
bobhart45
Posts: 3
Registered: ‎11-19-2011
Accepted Solution

Computer slow

I just installed Trend Micro Titanium Internet security a few days ago.. It has slowed my computer down drastically. It is doing it now as I type this. I had regular trend micro protection for a while and was  very pleased. I liked the other features of the internet security, but now it is hard to do anything on the computer. Can you help/ I have windows XP and DSL Thanks

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Customer Service Manager
PartyJetsetGo
Posts: 642
Registered: ‎08-13-2009

Re: Computer slow

hi bobhart45,

 

apart from your titanium  product do you have other antivirus software installed? there might be a conflict thats causing this, heres a list of incompatible software that you can check/and remove from your computer to improve its performance:

http://esupport.trendmicro.com/solution/en-us/1058908.aspx


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Trend Micro Employee
Sarmi777
Posts: 102
Registered: ‎11-08-2011

Re: Computer slow

Hi bobhart,

 

I understand that eversince you installed the Trend Micro Program, your computer runs very slow.

 

First of, there are lots of reason why the computer runs slow and one of them is a conflicting software, second is malware, but before we jump into the conclusion I need to further check the state of the computer so that we can fix this.

 

Before I continue helping you with this case, plese generate a system information so that I could check what do you have in your computer that makes it run slow.

 

Please click the link below to check the step by step procedure in generating a system information log file.

 

http://esupport.trendmicro.com/solution/en-us/0115839.aspx

 

 

Ill wait for your reply.

 

Thanks

Sarmi

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
bobhart45
Posts: 3
Registered: ‎11-19-2011

Re: Computer slow

Ok I did what you asked,, whats next?:

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Trend Micro Employee
arteec
Posts: 1,296
Registered: ‎07-08-2010

Re: Computer slow

Hi bobhart45,

 

Can you attach the System information logs so we can check on it.

 

Thanks,

Artee :smileyhappy: 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
bobhart45
Posts: 3
Registered: ‎11-19-2011

Re: Computer slow

I think I did it right.  

Thanks

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Trend Micro Employee
arteec
Posts: 1,296
Registered: ‎07-08-2010

Re: Computer slow

Hi,

 

I have checked on the specs of your computer and found the following:

 

Total Physical Memory 512.00 MB 
Available Physical Memory 115.03 MB

 

Although it was able to meet the minimum requirements, we still suggest to have more than what is suggested for better performance. I woould personally suggest that you add up more memory on  your computer. I have also checked on your log file and found no conflicts.

 

You can refer to this link for more info on the system requirements:

http://esupport.trendmicro.com/solution/en-us/1059160.aspx

 

Hope this helps.

 

Regards,

Artee :smileyhappy:

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Trend Micro Employee
BULLDOG
Posts: 69
Registered: ‎02-17-2011

Re: Computer slow

You may do the following procedures below to free some space on your computer.

 

Deleting cookies:

 

  1. Click the Start button.

  2. In the Start search (or Search for programs and files) field type in "shell:cookies" without the " ".

  3. Click Ok or press Enter on your keyboard.

  4. A new window will open and will give a list of text document files.

  5. Delete all the files in the folder excluding the "index.dat" file by selecting all of them then press

  the keys "SHIFT - DEL (Delete)" on your keyboard to delete the files permanently.

  6. Close the window after you have deleted all the text document files.

 

 

  Deleting temporary internet files:

 

  1. Click the Start button.

  2. In the Start earch (or Search for programs and files) field type in "%temp%" without the " ".

  3. Click Ok or press Enter on your keyboard.

  4. A new window will open and will give a list of files.

  5. Delete as many files as you can in the folder by selecting all of them then press

  the keys "SHIFT - DEL (Delete)" on your keyboard to delete the files permanently.

  6. If there will some items that cannot be deleted, that's alright, you can SKIP deleting them.

  7. Close the window after you have deleted most of the files if not all.

 

 

Disk Clean-up:

 

1. Click on Start, and then click My Computer or Computer.

2. Right click on Local Disk (C:smileyhappy: or OS (C:smileyhappy: and click Properties.

3. Click on Disk Cleanup.

4. When another window appears, put a check on all the boxes then click OK.

5. Wait until the cleanup is finished then close the window.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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