06-27-2010 09:12 PM - last edited on 10-08-2013 05:05 AM by RuthS
how do i add trusted program to the exception list
Through the main console, i go to the virus and spyware controls. Then i click on the exception list and under the Trusted Programs tab, i dont see an "add" button. How do i add a program to this list?
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06-28-2010 06:56 AM
check this knowledge base article to allow or block programs with your trend micro firewall:
let me know if this works
06-28-2010 08:49 AM
also you can try on the Virus & Spyware Controls by:
1. Open your Trend Micro program
2. Go to Virus & Spyware Controls
3. Under Protection Against Viruses & Spyware click Settings
4. Click Advanced Settings button on the right side
5. Look for "Ignore Specific Files and Folders" then click "select"
6. A new window will appear that will allow you to "Add File" or "Add Folder" for your program
7. Once you are done selecting your files or folders click Ok
06-28-2010 07:01 PM
Will this also work for WildTangent games? I'm having a problem where Trend Micro is detecting false positive with my WildGames console, and the gamesI'm trying to play.
06-29-2010 09:14 AM
This also applies for WildTangent games. You can exempt the files by following steps provided by PartyJetSetGo. However, the exceptions only works for RealTime scan (Backend Protection/Scan). The WildTangent games would still be detected if you perform a manual scan or by Trend Micro's scheduled scan.
To re-evaluate the files and permanently drop detection for the WildTangent games and other valid software please follow the steps below:
Hope this helps ^_^
07-26-2010 03:25 PM
Yeah, do both items, exclude file and firewall trusting of a program, still doesn't add it to the Trusted Programs list. I'm trying to get Groove.exe excluded without any success, and the two above mentioned processes don't help, Groove continuely goes Not Responding and/or won't shut down, until I disable the real-time scan all together.
My guess it that the mentioned processes only exclude the file scanning and firewall connections, and doesn't exclude the actual process once it has been started.
07-27-2010 02:13 PM
May I know what version of Trend Micro program you are using?
When you ignore specific files and folders, it will only show it on the window where you click Add File/Add Folder. The files ignored will not be shown on the initial Protection Against Virus & Spyware section under Exception List.
Please check if "groove.exe" is blocked under Prevent Unauthorized Changes. Click Exception List and Allow "groove.exe" in case it is on the list and it's Blocked.
Please make sure also that you're not running other security software that might also monitoring groove.exe when you run it.
Hope this helps
08-20-2010 09:37 PM
My Kaspersky Internet Security license has expired and don't plan on returning so I decided to try out Trend Micro Internet Security Pro. I like that it is much lighter than the previous Kaspersky, however, I have just discovered that TIS Pro quarantined the BigKahunaReef.exe - a game which came with this laptop, an Acer 2930Z. I went to the quarantine folder(is it right that the quarantine can be accessed easily? was I wrong in accessing it?) and uploaded to VirusTotal and none of the scanners detected the file as a virus, including TrendMicro!, which was even same pattern no. 9.120.1004. I have included it in the exceptions list but Trend Micro just keeps on taking it back into quarantine! how do you control this? Please help, coz for sure this is a False Positive.
10-08-2010 07:49 AM
I work at AOL and we have created a new EXE. Can you tell me if Trend has a process for company to submit the EXE and get acceptance to not prompt for blocking.
Please let me know if there is a process.
10-08-2010 09:46 AM
There is an exception list where you can add it on a whitelist so that it will not block by the Trend micro program. Can I see the screenshot for the blocking prompt so that I'll know what feature of Trend micro's blocking it.