11-14-2009 05:05 AM
Running Windows XP, went to install new version of TM (Trend Micro Internet Security Pro to the 2010 Version). Printed out the information sheet and followed it.
I had just downloaded the installer file, closed all running applications, clicked run and as it was working we had a power failure.
Restarted system and nothing would work, everything would freeze. Tried to restart 3 times without any luck. Started in "Safe Mode" and would not allow me to get into TM at all.
Went back into Safe Mode and then did system restore to 2 days ago. This worked but Trend Micro still does not want to do anything. I cannot uninstall, or download the new version as it locks up all the time?
Can somebody assist me please?
Solved! Go to Solution.
11-15-2009 06:11 AM
Further to the above, when it reaches the stage "PUBLISHING PRODUCT INFORMATION'' this is where you get the "Not Responding" message and it all locks up.
I hope I do get some help on this matter.