10-08-2009 09:09 PM
I am new to this community and Its cetainly a great to be here. This is my first ever post with few question. Hope one will help resolve.
Recently, we are upgrading Officescan 8 to version 10 and have been facing many issues and few are listed below:
- Uninstall officescan 10 if password forgotten. [Note: easy registry tweak will do officescan removal without asking for uninstall password in OfficeScan 8 but in OfficeScan 10, registry change is secured hence cannot do the same tweak]
- Any tool/batch script available to uninstall corrupted officescan 10? [Note: Faced this situation many times & tried manual removal method and in result Operating System Corrupted]
- How to manually Re-Register the Client if not listed in Console? [Note: Client is online but not showing in console. ImgSetup tool does not support Vista Family]
Solved! Go to Solution.
10-12-2009 08:44 PM
Hi, this might be CGI permission issue. I suggest that you file a support case to further troubleshoot the issue.
10-14-2009 08:02 AM
Due to the public nature of these forums, I cannot address your uninstall questions. Please contact support directly for that information.
For your third question however, you can manually re-register a client by restarting the OfficeScanNT Listener service on the client side. This is the component responsible for client <-> server communication, so restarting it will cause it to re-connect to the server and re-create itself in the database/console if it has been removed/deleted.
10-15-2009 09:21 PM
Thanks for your kind response. Well, I would do that at first, but would not work as such so wondering otherway to do so.
AND Yes, I would better contact TM support for other issues.
One more issue, i would like to address since we have this thread open and active, which is about Control Manager 3.5 upgrade to version 5.0.
WE are going to follow fresh install method for OfficeScan 10 & Control Manager 5.0 rather than Upgrade Method. And not keen to keep the logs but the configration settings. What is your expert advice for sucessful install?
Thanking you once again.
12-13-2009 07:35 AM
We are having the same problem you report where it prompts for a password to uninstall, can you tell me how you were able to uninstall your Trend Micro version 10 please? Thanks!!
12-09-2010 05:32 PM
I have same problem with uninstall trendmicro, we relocate server and want to reload client to the new server, can not uninstall because we forgot password
Can anyone help me?
12-10-2010 01:17 AM
If you can Unload the OfficeScan Client then you should be able to manually remove using the information from this knowledge base article http://esupport.trendmicro.com/Pages/Uninstalling-
12-10-2010 02:37 AM
there are two ways to uninstall without pw:
change registry at:
from 0 to 1
then there will be no pw question any more
if its not possible to change registry because of self protection
start windows in secure mode and change the ofcscan.ini in client intallation path
search for "UninstallPwd" and change the password to:
then the uninstall password will be "test"