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Stone Esquire
mkoch
Posts: 2
Registered: ‎06-28-2012
Accepted Solution

How to uninstall OfficeScan? Password is unknown.

Hello, I have bought a used computer with a quite expensive software on it. An older version of OfficsScan is installed on it (program version 7.0, engine version 8.710.1002). I suspect that OfficeScan may conflict with another software. That't why I want to disable it. But when I try to uninstall it, I'm asked for a password, which I don't know. Is there any way to uninstall this software without the password? I don't need any protection on this computer, because it has no network, no internet, no data transfer to other computers. I have all administrator and user passwords, but I don't have this special password for OfficeScan. Thanks
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Affiliate
ChrisKo
Posts: 772
Registered: ‎08-18-2010

Re: How to uninstall OfficeScan? Password is unknown.

http://esupport.trendmicro.com/solution/en-us/1037456.aspx

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
mkoch
Posts: 2
Registered: ‎06-28-2012

Re: How to uninstall OfficeScan? Password is unknown.

Thank you very much. I did follow these instructions, with one exception: But under point 12 I didn't find the Trend Micro Common Firewall Driver. When I go to control panel --> security center, it tells me that "Trend Micro OfficeScan Enterprise Client Firewall" is still on.

The program that possibly conflicts with OfficeScan is the Sentinel Protection Installer 7.6.5, which can be found here:

http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/

 

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Trend Micro Employee
arteec
Posts: 1,277
Registered: ‎07-08-2010

Re: How to uninstall OfficeScan? Password is unknown.

[ Edited ]

Hi mkoch


Have you checked this article:

http://esupport.trendmicro.com/solution/en-us/1039283.aspx

 

You may find some similar component compared to the latest version of OfficeScan.

 

Hope this helps.

 

Thanks, 

Artee 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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