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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012
Accepted Solution

File Reputation Service unavailable.

All client are showing File Reputation Service unavailable under file reputation service status. All the component's are upto date and also i have noticed there is a small red cross in the process line.

 

OfficeScan 10.5.1083 running on a Windows 2008 DataCenter Server and we use MS IIS 7.5.

 

Anyone had the same problem?

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ChrisKo
Posts: 719
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

First You should check, what Smart Protection Server the Clients are using.

Open the Client Console -> Help -> About

Under File-Reputation-Service You should find the URL, the client uses for FRS.

Then check that URL/machine whether it is reachable, Services are running and so on...

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi ChrisKo,

 

Thanks for answer,

 

File Reputation Service: https://GOUDA-TECH3:4345/tmcss/ (Unavailable)

 

The server has recently been reinstalled with OfficeScan 10.5 and installed on MS IIS 7.5.

but after updating the server with NET. Framework 4.0 the service is unavailable.

 

How do I check the URL?

 

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ChrisKo
Posts: 719
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

Install Patch 3 (Build 2122), maybe that solves the problem.

When not:
1. take a look at the IIS Logs under W3SVC4. Maybe You can find some errors

2. Check whether "Trend Micro Smart Scan Server" Service is running on the OfficeScan Server

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Thanks, I have now updated OCSE with the hotfix, but with no improvement. Still the same error on “File Reputation Server Unavailable”

Smart Scan Server is running fine and there is nothing in the IIS logs. 

 

And the clients will not automatic update the new Client Program.

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ChrisKo
Posts: 719
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

What do You mean with "nothing in the IIS logs"? The logs are empty?

In this case, the clients do not even try to connect the FRS or do not get through.

Maybe there is a proxy or firewall problem...

What happen, when You telnet from the client to the FRS?

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Sorry I just mean that i din not find not relevant data in the IIS log about this issue

 

We don’t use proxy and the firewall is disabled by domain GPO

 

Yes I can telnet to the FRS server from a client.

 

I think it could be something about the tmcss on the IIS, but I dont know what..

 

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ChrisKo
Posts: 719
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

When the IIS logs show status code 200, FRS should work fine.

Maybe this solution helps:

http://esupport.trendmicro.com/solution/en-us/1059256.aspx

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi Christian,

 

Super thanks.

The TM solution works, it works about the File Reputation Service . It is now green. J

 

But I have now at little problem with the console view, Summary page, Se attachment

 

 

Claus Roswall / IT Consult

Gouda Travel Insurance

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ChrisKo
Posts: 719
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

http://esupport.trendmicro.com/solution/en-us/1060118.aspx

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.