Reply
Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi Christian,

 

Many thanks for your help. It has been very  competent and professional.

I have solved my problem perfectly.

 

Have a nice day J

 

Claus Roswall / IT Consult

Gouda Travel Insurance

 

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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi Christian,

 

I solved my first problem but now I got another issue.

 

The clients cannot update from OSCE server and new installed client are not showed in the webconsole.

 

They get this messaged:

Unable to connect to the server, There may be a problem with the server or the network

 

 

Claus Roswall / IT Consult

Gouda Travel Insurance

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Affiliate
ChrisKo
Posts: 724
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

Sorry to hear that.

Please check the communication from client to server by calling this URL in a Browser:

http://"server-ip":"server-port"/officescan/cgi/cgionstart.exe

It should give an "-2"

Then You should check the IIS logs under W3SVC3

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

When I put that in a browser on the Client i will get this error(see Trend_03)

If i run it on the OSCE server i works fine - (se Trend_04)

 

 I have tried to run Ipxfer on the client but with no lock..

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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi,

Correction, I can only run this command if I briowse from the IIS Manager.

 

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Affiliate
ChrisKo
Posts: 724
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

I would once again run the Svrsvcsetup.exe with this parameters:

-BackupAosReg

(delete all Officescan, LWCS or SSS Websites afterwards)

-uninstall

-install

-setprivilege

-enablessl

-RestoreAosReg

 

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
SSCTREND
Posts: 10
Registered: ‎03-05-2012

Re: File Reputation Service unavailable.

Hi Christian,

 

Thanks for the solution. Office Scan now works perfectly again and all clients are now updated correctly. However, I then saw the red cross back on the Office Scan icon in the taskbar.

I solved the problem by creating a new Application Pool and then assign the SSS server for the Application Pool. Everything is now perfectly

Many thanks for your help.

 

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Stone Emissary VMM
Stone Emissary
VMM
Posts: 5
Registered: ‎03-07-2014

Re: File Reputation Service unavailable.

Hello

 

I have the same issue. The file reputation service https://servername:4345/tmcss/ is unavailable. When I try to update the clients, I get the message: "unable to connect to the server. There may be a problem with the server or the network or the proxy information is incorrect.

 

I reinstalled the IIS options with the information I have found on http://esupport.trendmicro.com/solution/en-us/1059386.aspx and recreated the applicationPool with classic .

 

When I browse to https://servername:4345/tmccs/ I get the error 404 - File or directory not found. I get the same error when I try this on the Trend server.

 

The OS is Windows 2008 R2 and the Officescan version is 10.5 patch 6.

 

Does anyone have an idea to solve this?

 

Thanks.

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Stone Emissary VMM
Stone Emissary
VMM
Posts: 5
Registered: ‎03-07-2014

Re: File Reputation Service unavailable.

Hello

 

I have some additional information. When I browse from the client to https://<server>:<port>/tmcss/?LCRC=08000000AC41080092000080C4F01936B21D9104 I get Server Error 500 - Internat server error.

 

If I use http://<client's IP address>:<local server port>/?CAVIT from the Trend Officescan server, I get Page can't be displayed.

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Affiliate
ChrisKo
Posts: 724
Registered: ‎08-18-2010

Re: File Reputation Service unavailable.

http://esupport.trendmicro.com/solution/en-us/1101611.aspx

Regards

Christian Kotthoff - ConnecT Informationstechnik GmbH

I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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