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Stone Esquire
ashleysbunch
Posts: 1
Registered: ‎09-10-2011
Accepted Solution

Problems after updating phone

Hi, I updated to Gingerbread a couple days ago. I've had Mobile Security Personal Edition installed and working for a couple weeks, but after the update the app force closes. A popup asks me to force close even when I'm not trying to open the app.

I've tried uninstalling, but it didn't work. I think I remember the app saying I have to enter a password to uninstall because of the wipe feature, but I can't open the app to do that anyways. Restarting my phone didn't help, either. 

Any suggestions? I have a Droid X, if that helps any.

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Trend Micro Employee
jane_chen
Posts: 1
Registered: ‎06-19-2011

Re: Problems after updating phone

You can try this way to resolve this problem.

Go to Settings > Manage Application > Applications > Mobile Security, click "Force Stop" and "Clear Data". Then open Mobile Security again.

 

Or, if you want to uninstall it first and then re-install, here's way for uninstallation.

Go to Settings > Security (or Location and Security) > Device Administrator > Mobile Security, "Deactivate" it, and then go to Manage applications to remove Mobile Security.

After that, you can install it again.

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Customer Service Manager
Geocite
Posts: 189
Registered: ‎04-13-2010

Re: Problems after updating phone

Hi ashleybunch,

 

we can follow the links below for the steps on how we can reinstall the Trend Micro Mobile Security Personal Edition.

 


Unisntall TMMS:
http://esupport.trendmicro.com/solution/en-us/1058824.aspx

Reinstall TMMS Personal Edition:

http://esupport.trendmicro.com/solution/en-us/1059198.aspx

 

Hope this helps!

 

Geo :smileyhappy:

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