12-27-2011 10:41 AM
I purchased a redemption code for my trial version of trend micro for android and sent off for my activation code After receiving the code by email I followed instructions and all seemed OK however at switching on my tablet a little later I could not get the trend micro to work and all I get is a message saying the trial will finish in so many days time. I tried using the activation code again but it just says code invalid. Any ideas ?
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12-27-2011 10:49 AM
I understand that you are trying to activate your Trend Micro protection to your tablet as well. Please take note that your activation code is good for one mobile device only. To protect your 2nd mobile device you need to purchase a new license again.
12-27-2011 02:11 PM
I probably didn't make it too clear what I did but I am only using the code on one device (galaxy tab). When I entered the code all seemed to be accepted ok but when I used the tab a short time later it was as before I entered the code i.e. I had only so many days of my trial to run and prompted me to renew.
12-28-2011 08:16 AM
You may follow the steps from our knowledge base link below to activate the Trend Micro Mobile Security on your Galaxy Tab:
12-28-2011 09:12 AM
Thanks for your reply however this has not resolved the problem and all is back to square one. Tried uninstalling and reinstalling but come to the same problem i.e. activation code not accepted. E mailed Trend so waiting response and have asked for refund as this seems ludicrous to try and get this going. I'm sure there are other systems that are just as good and hopefully work better.
12-29-2011 01:44 PM
is this retail or bundled with Titanium?
if bundled with Titanium, follow instructions here: http://esupport.trendmicro.com/solution/en-us/1059
if retail, have you created a Trend Micro Account? sign in, do you see your TMMS program listed? if so, when you download and install TMMS, simply sign-in - the expiration date should reflect right about the Extend Protection button, you don't need to use the activation key again
happy New Year!