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Stone Emissary
mlacey
Posts: 9
Registered: ‎01-26-2010
Accepted Solution

problem

Virus/Malware: WORM_PALEVO.SMFB
Computer: JBRITTAN
Domain: Staff.nci.col
File: C:\RECYCLER\S-1-5-21-2815708854-9220080611-216026473-1008\nissan.exe
Date/Time: 3/22/2010 14:04:37
Result: Virus successfully detected, cannot perform the Delete action

 

hi folks. i have a problem with trend not deleting this worm. why is it not deleting it. it was also not quarantining it when i had a ction set to quarintine.

 

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Trend Micro Employee
ryandelany
Posts: 782
Registered: ‎08-17-2009

Re: problem

This can't be deleted because it's in the Recycle Bin (Trash) and already deleted essentially.  The Operating System won't let the product remove the file.  The good news is, the file is harmless.  The best way to get rid of this is to empty the trash.

 

As a side note, the operating system prevents the quarantine/deletion of files in the following places:  (in other words, this isn't a product limitation on Trend Micro's part, it's a limitation imposed by Microsoft)

 

Recycle Bin

Internet Explorer Temp directories

System Restore directories

 

In most cases, we encrypt these when possible so they are rendered harmless, but they may still show up as detections during system scans.

 

Ryan


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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