01-09-2012 09:50 PM
Running Vista 32 on Sony Vaio VGN-CR120E. Windows update does not appear to be functioning properly. When I try to manually get updates I am told that the service is not running and I will need to restart my machine. On other help forums I find that there may be something wrong with the registry but cannot get to the correct info on how to resolve it on my machine. I also see that there is the possiblity that I've been hacked and will need to rebuild my system. I have run my Trend Micro Titanium Internet Security complete system scan and received no errors. I'm hoping that this is a bug that TM is aware of and can assist in removing from my system without the need to rebuild from scratch. This machine is 5 years old and has quite a bit of data that will difficult to retrieve.
Solved! Go to Solution.
01-09-2012 10:08 PM - last edited on 01-16-2012 01:35 AM by PartyJetsetGo
Download ComboFix from the any of the locations given in this website:
Download AVPTool from Here to your desktop
Run the programme you have just downloaded to your desktop (it will be randomly named )
First we will run a virus scan
Click the cog in the upper right
Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post
Download Windows Repair (all in one) from this site
Install the programme then run
Go to step 2 and allow it to run Disc check
Once that is done then go to step 3 and allow it to run SFC
On the start repairs tab select advanced mode and click start
Select the items in the red surround (remove the ticks from the rest ) and tick restart system when finished
01-10-2012 02:10 PM
Thank you for your quick response. I ran all the utilities outlined and attached the combofix report. The Kaspersky report is too large. Nothing was found by Kaspersky or the Windows repair utility. Do you have any other thoughts as to how to resolve the windows update error?
01-10-2012 07:09 PM
Hello kyellena you could try to reset the windows update components
Please refer to this link how to reset the windows update component
and there you have a toll "Fix It" and there are also instructions to do it manually
hope this helps ...
01-10-2012 07:59 PM
Thank you. I ran it again, but that program was one of the first things I ran when I noticed the problem. Still hasn't resolved the issue.
01-10-2012 09:56 PM
ok do this:
Open run[windows key+r]
in the new services window
trace the windows update service.
right click on it
if the startup type is disabled enable it to automatic.
01-11-2012 04:22 PM
I checked that information. Everything is set to automatic. I've attached the screen shot of the properties in case there's something that looks off there. But I still can't update. My last update was September 15, 2011... I tried uninstalling the update but it didn't help.
Thank you again for your assistance.
01-11-2012 05:44 PM - edited 01-11-2012 05:56 PM
In english you'll find it there the solution.
Support end dates
Here are the dates when support will end for PCs running Windows XP and Windows Vista without the latest service packs:
Support for Windows Vista Service Pack 1 (SP1) ended on July 12, 2011. To continue support, make sure you've installed Windows Vista Service Pack 2 (SP2).
Support for Windows Vista without any service packs ended on April 13, 2010. To continue support, make sure you've installed Windows Vista SP2.
01-12-2012 08:12 PM - edited 01-12-2012 08:50 PM
This is great information. Thank you. I went to this solution: http://support.microsoft.com/kb/971058/ and encountered a few problems. Any thoughts on how to resolve getting an 'System Error 5 has occurred. Access is denied.' error at the command prompt when I type "net stop bits"? I was also unable to delete the qmgr*.dat file as directed in the next step - directory not found. I performed a search and could not find the file either (included hidden files in the search). I would love to be able to stop and restart the update service but am not sure how to get around these errors. I am the administrator and sole user of the computer. There are no other profiles on the machine and I cannot think why access would be denied...
I am running Service Pack 2 already so the dates regarding the end of updates/support should not apply.
01-13-2012 02:11 AM - edited 01-13-2012 02:15 AM
Open the Windows Update troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.
IF STILL NO JOY
1.Open Command Prompt by Start -> Run and type “cmd“
2.On the Command Prompt, type “net stop wuauserv“. This is done so that you will terminate the windows automatic update service to allow us to delete the cache files.
3.Still on the Command Prompt, type “cd /d %windir%” or “cd\windows“
4.Type “rd /s SoftwareDistribution“.
5.Thats it, the cache has been purged. Now we need to restart the windows automatic update service again. To do that, type “net start wuauserv".