07-21-2010 07:20 AM
I dont know if this is the right place to compliant ?, if not, please move my post to the right category - thanks.
We have been using Trend Micro now for 6 years in my office, and we are really happy with the products safety.
However, recently we found on that your software have started to block totally harmless sites ( how do I know they are safe and harmless ?, because I run them myself! ).
I have sent like 6 request over the last 2 months at your unblocking site ( http://reclassify.url.trendmicro.com/ ), but I got no answers what so ever, really really really poor costumor support / and unnessesary damage of our business if you ask me..
Can a kind person in here please help me to get in touch with the right people, so I can have my site unblocked - that would be highly appreciated.
07-21-2010 08:41 AM
Can you please list out the websites in question. Thanks!
07-21-2010 02:01 PM
I sent a private message to you regarding your issue. Please follow the instructions on allowing websites with your Trend Micro security software.
Hope that helps.
08-04-2010 06:10 PM
My host (www.Datapacket.net) is on the Trend micro Black list and Comcast will not allow me to receive any forward emails from them. The host says that they have erroneously listed them and have contacted you to get removed. In the mean time.. all my mail is getting totally lost.
So, is they any way I can have someone check this. Right now all I get is finger pointing and "its not my problem".
Are they gong to be removed? Or are they going to stay on the Black list such that I have to find a new host?
08-07-2010 03:43 AM
By way of clients, I recently discovered that my business site is being blocked by Trend Micro. Unable to get more info, I purchased and installed TM on a secondary computer, and sure enough, my site is listed as dangerous.
This is not correct. My site is clean. Been clean. No issues of any kind. We have a strong following and good reputation, from Google to Clients to Payment processors. Excellent tech team and support. Dedicated server. Been online continuously since 2003.
What's the deal? Well, for 3 weeks now I have tried to discover and resolve, and nothing. Apparently, I am not alone.
Yes, I have used the reclassified link daily, for weeks now, no change. I even use the link within the TM installed, daily, for weeks, and nothing.
Help, Please! Site: traffichoopla.com
08-08-2010 08:00 PM
The website has been verified to be malware free and it has been reclassified under the category "Business/Economy".