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Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Why Globe7.Com is showing Dangerous ?

 


red_one wrote:

Thank you for raising this to us, I have already file a case to reclassify your site. I'll get back to you once I received an update. Thank you.


your site have been reclassified to "Computer/Internet"


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
llloyd
Posts: 3
Registered: ‎11-29-2011

Re: Website Reclassification

We are ok with the designation for Pornography/18+, but why disease/spyware/proxy avoidance?  We do no such thing.

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Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Website Reclassification

@llloyd

 

what's the URL of your website?


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
llloyd
Posts: 3
Registered: ‎11-29-2011

Re: Website Reclassification

www.adultcash.com and nats.adultcash.com

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Stone Esquire
imagen
Posts: 1
Registered: ‎12-02-2011

Website Reclassification

Hi Red

Can you please help me with reclassifying my website.

i have submitted it using the online request for the last 3 days but still no feedback or reclassification.

My url is www.sodwanabay.com

This is a travel site with no malicious content or intentions.

Thanks

Steve

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Stone Esquire
stevehal
Posts: 2
Registered: ‎12-03-2011

Website Reclassification

[ Edited ]

Hi,

 

I have made 2 requests via the Give Feedback link and have not heard anything. It has been a week maybe and I do not know how long it takes to process. Can you please check this? The site is flight1.com, and we have never hosted malware, but one totally safe installer that shipped a Microsoft DLL update was flagged with a false positive from several vendors in error, and that started a wave of problems.

 

Why can't Trend Micro examine the file in question before adding an entire site to a blocklist? If they checked it it would have been easy to recognize that the setup was flagged with a false positive. A trend micro customer complained to us that they could not reach our site. We were able to get him into the site, but I wish this could have been avoided.

 

Sorry for the little vent, but we were stuck doing customer support for something that started as a false-positive on an update file, and now I can't get the site unlisted from your system. I checked the site in many other site checkers and it is OK, but it is hung in Trend Micro's site for some reason.

 

It would also be nice if Trend Micro could contact us if there is ever a problem. Have a place where companies can register, and be notified if there is a concern. In so many cases it could be a false positive.

 

Thanks,

 

Steve

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Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Website Reclassification

[ Edited ]

@llloyd

 

I already filed a case to reclassify your site, i'll get back to you once I received an update. thank you


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Website Reclassification


imagen wrote:

Hi Red

Can you please help me with reclassifying my website.

i have submitted it using the online request for the last 3 days but still no feedback or reclassification.

My url is www.sodwanabay.com

This is a travel site with no malicious content or intentions.

Thanks

Steve


I already filed a ticket to reclassify your site, i'll get back to you once I received an update. thank you


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Website Reclassification

[ Edited ]

@stevehal

 

we apologize for the inconvenience, I already file a ticket to reclassify your site, rest assured that i'll get back to you once i received an update. Thank you for your patience.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.
Trend Micro Employee
red_one
Posts: 170
Registered: ‎04-06-2011

Re: Website Reclassification

@llloyd and imagen

your sites has been reclassified already and was considered as safe.

 

http://global.sitesafety.trendmicro.com/

 

 

 

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
Please use plain text.