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Stone Emissary
waggie
Posts: 9
Registered: ‎02-27-2012

Re: Troj_zaccess.CQJ infection...please help

lol i was going to add that too, but didnt realise you needed it.

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Legendary Emissary
malwarekiller
Posts: 3,944
Registered: ‎08-08-2011

Re: Troj_zaccess.CQJ infection...please help

[ Edited ]

Hi logs look good all respawners were killed my OTL and tdsskiller...now lets target the infection.

 

Download ComboFix from the any of the locations given in this website:

    • IMPORTANT !!! You need to Save ComboFix.exe to your Desktop
      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you are still unsure on how to do this, see here
      • Double click on ComboFix.exe & follow the prompts.
      • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • If you already have the Recovery Console preinstalled, it will not ask for the following. If it does prompt, allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

      Posted Image

      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image

      Click Yes, to continue scanning for malware. Please be patient and don't use the PC whilst it is scanning.

      When finished, it shall produce a log for you. Please copy & paste the contents of this log (also found at C:\ComboFix.txt) in your next reply at your topic.
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Stone Emissary
waggie
Posts: 9
Registered: ‎02-27-2012

Re: Troj_zaccess.CQJ infection...please help

Hi,

 

I'm having trouble with my Trend Micro Titanium......... the console will not open from any icons for me to shut it down.

 

What can i do now ?

 

Cheers

Waggie

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Legendary Emissary
malwarekiller
Posts: 3,944
Registered: ‎08-08-2011

Re: Troj_zaccess.CQJ infection...please help

[ Edited ]

why not attempt combofix run from safe mode:

 http://www.computerhope.com/issues/chsafe.htm

 

 

P.S. keep your trend lisence key in hand u would have to reinstall trend after we are done!


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Stone Emissary
waggie
Posts: 9
Registered: ‎02-27-2012

Re: Troj_zaccess.CQJ infection...please help

Hi,

 

I have ran combofix but cannot find a txt file as dexcribed i have however taken a ss of the finished pop up, i am now reinstalling my Trend Titanium.

 

Cheers

Waggie

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Stone Emissary
waggie
Posts: 9
Registered: ‎02-27-2012

Re: Troj_zaccess.CQJ infection...please help

Thank you very much for your knowledge and time.

 

Everything looks good now

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Legendary Emissary
malwarekiller
Posts: 3,944
Registered: ‎08-08-2011

Re: Troj_zaccess.CQJ infection...please help

[ Edited ]

Did combofix compete all its stages?

 

 Please copy & paste the contents of this log (also found at C:\ComboFix.txt) in your next reply at your topic.

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