10-15-2011 10:41 PM
So today I haven't been able to open up Trend Micro. It simply doesn't work, no matter what I do. I've been playing games today and my pc puts the program in the background so it pauses itself or exits fullscreen mode. And when I came to these forums to find a solution, I saw I should post a Hijackthis log if I want any help. Well, for some reason Hijackthis refuses to post a log with anything in it, so I screenshotted hijackthis for you guys to see what's going on, I hope you guys can help me. I'm pretty concerned, this is a valuable laptop >_< I'm running Windows 7 64 bit. Thanks in advance
10-15-2011 10:43 PM
10-20-2011 07:21 AM
Lets go for the big boy....
SPECIAL THANKS TO BLEEPINGCOMPUTERS.
THIS WILL KILL ALL THE MALWARE SHOT DEAD.READ ALL THE STEPS VERY CAREFULLY.
download ComboFix, click on one of the links above, and at the page that opens, please click on the download link for ComboFix. When you click on the link you will see a download prompt similar to the one below.
Once these two Steps have been completed, double-click on the ComboFix icon found on your desktop. Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.
Once you double-click on the icon, you may see a screen similar to the one below.
You will now see the ComboFix disclaimer screen as shown below.
please click on the Yes button in order for ComboFix to continue. Please follow the steps and instructions given by ComboFix in order to finish the installation of the Recovery Console. Once it has finished installing, you will be presented with the screen shown below.
If, by some chance, you no longer have access to your Internet connection after running ComboFix then the first thing to try is to reboot your computer. This step alone should fix the vast majority of issues with no Internet connection after running ComboFix. If you still do not have an Internet connection after rebooting then please perform the following steps:
Alternatively, if your network icon also appears on the Windows taskbar, then you can repair it by right-clicking on the icon and selecting Repair as shown below.