10-14-2011 09:06 PM
Hey all this is my first time to post here but I've encountered a pretty scary virus that releases a pop up on your desktop which has a timer on it counting down. How come I can't get rid of this with a scan?
10-14-2011 10:13 PM
Can you provide us a screenshot of the pop up you were receiving? There is a possibility that the infection your computer have incurred is undetected by the program because it involves a new pattern or the malware itself is disabling some modules for the program that will clean them out of your system.
Also, you may try generating a Hijackthis log so we can check on what is causing this problem. You may click here for the steps.
It is also suggested that you contact Technical Support Team for this concerns for real time assistance.
All the best,
10-31-2011 10:51 PM - edited 10-31-2011 10:54 PM