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Stone Emissary
ronwinfield
Posts: 71
Registered: ‎04-14-2012

Re: TROJ_ZACCESS.CQJ Virus

I should add that I read some of the other posts and saw that MALWAREKILLER requested 3 logs, and then I posted them on the 2nd reply.  I sure hope someone can help me out.

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Honored Emissary
Geuzebier
Posts: 149
Registered: ‎04-02-2012

Re: TROJ_ZACCESS.CQJ Virus

Hello you 2.

 

@Ronwinfield and Tonyk :

Be patient. This is a public forum and there is only 1 person, Malwarekiller, quallified to search and give solutions to all of our problems. That's a lot of volonteer-work. As you can see from the many posts about it, the malware you suffer pops up a lot lately.

The Trend Micro employees sometimes answer to but they do that in their free time. If you want help from an employee you should use different Trend Micro support-channels.

 

Please read the sticky on top of this forum, " **Read Me before posting** ". Post your Trend Micro loffile + any other logfile from the Trend Microscans you think are nessesary from those listed in that 1st sticky. If problems persist make & post a HiJackThis log. You can find the downloadlink for HiJackThis in the next sticky "Trend Micro Free Computer Security Health Tools".

 

@ Ronwinfield :

Even if it seems to be the same malware, it can manifest in different ways on diferent computers. I hope Ronwinfield did not use any commandlines given by Malwarekiller in other threads, as they might be customized to that specific computer.

 

@ Tonyk :

Please start a thread of your own, don't hijack some-one elses thread. Again, even if it seems to be the same malware, it can manifest in different ways on diferent computers. Besides it's confusing, especially since there's only Malwarekiller who takes time to adress our problems.

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Stone Emissary
ronwinfield
Posts: 71
Registered: ‎04-14-2012

Re: TROJ_ZACCESS.CQJ Virus

Thanks for the response.  I try not to hit the panic button too much, but I was hitting it fast and furious when this annoying virus dumped onto my system :smileyhappy:

 

I noticed that the comments said fixes were computer specific, so I did not do any of the fixes.  I did download malwarebytes and ran a scan and it found 6 objects.  My computer has been running for a bit without another TrendMicro "popup" telling me another .dll file was infected, but we will see. 

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Stone Emissary
ronwinfield
Posts: 71
Registered: ‎04-14-2012

Re: TROJ_ZACCESS.CQJ Virus

And right on cue, the TrendMicro pop up telling me I have an infected .dll file from this virus just popped up.  I still need help!!

 

If I need to run new logs due to having run malwarebytes inbetween, please let me know. 

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Legendary Emissary
malwarekiller
Posts: 3,928
Registered: ‎08-08-2011

Re: TROJ_ZACCESS.CQJ Virus

[ Edited ]

Welcome aboard! Posted Image

 U seems to have a simpler vairent.These instructions are specfically for ronwinfield.other users please make a seperate topic in malware discussion board.


Warning This fix is only relevant for this system and no other, using on another computer may cause problems 

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot 


If u have malwarebytes 1.5 or later disable it for the duration of this run


Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:
:OTL
DRV - File not found [Kernel | System | Stopped] --  -- (i2omgmt)
DRV - File not found [Kernel | System | Stopped] --  -- (Changer)
DRV - File not found [Kernel | System | Stopped] --  -- (lbrtfdc)

ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Please attach the log generated after the fix completion

 

 NEXT


Download ComboFix from the any of the locations given in this website:

    • IMPORTANT !!! You need to Save ComboFix.exe to your Desktop
      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you are still unsure on how to do this, see here
      • Double click on ComboFix.exe & follow the prompts.
      • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • If you already have the Recovery Console preinstalled, it will not ask for the following. If it does prompt, allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

      Posted Image

      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image

      Click Yes, to continue scanning for malware. Please be patient and don't use the PC whilst it is scanning.

      When finished, it shall produce a log for you. Please copy & paste the contents of this log (also found at C:\ComboFix.txt) in your next reply at your topic.
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Legendary Emissary
malwarekiller
Posts: 3,928
Registered: ‎08-08-2011

Re: troj zaccess cqj again...

[ Edited ]

Ok..we need to do a re-run again.Seems like u have a newer vairent

 

STEP 01

OK...I uploaded a registry fix to my skydrive for u....Please go here https://skydrive.live.com/?cid=83065969c52ffb2f find and download netsvc.reg to your dekstop.Double click on it and say yes to any warnings and reboot immediatey.

 

STEP 02
Then download and run the following and reboot your computer.

Please download and run these tools which are designed to restore some standard policy settings. They are not harmful.
VArestorepolicies.INF

FixPolicies.exe

  • Download this self-extracting ZIP archive from here: FixPolicies.exe by MS-MVP Bill Castner and save it to your desktop.
  • U may find the download links here:
  • http://forum.avast.com/index.php?topic=40765.0;
  • Double-click FixPolicies.exe
  • Click the "Install" button on the bottom toolbar of the box that will open
  • The program will create a new Folder called FixPolicies
  • Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd
  • A black box will briefly appear and then close

 

NEXT

 

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Combofix may ask permission for a update just allow it to update if asked.
3. Open notepad and copy/paste the text in the code box below into notepad:

Netsvc::
fah@c:+fah+fah-service+fah502-console.exe

Driver::
ArcRec

Save this as CFScript.txt, in the same location as ComboFix.exe

 

Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


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Stone Emissary
mdrcoast
Posts: 5
Registered: ‎04-12-2012

Re: troj zaccess cqj again...

Again, Thanks

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Legendary Emissary
malwarekiller
Posts: 3,928
Registered: ‎08-08-2011

Re: troj zaccess cqj again...

[ Edited ]

That looks better now...do the below please...however again netsvc is broken 

 

STEP 01

OK...I uploaded a registry fix to my skydrive for u....Please go here https://skydrive.live.com/?cid=83065969c52ffb2f find and download netsvc.reg to your dekstop.Double click on it and say yes to any warnings and reboot immediatey.

 

STEP 02
Then download and run the following and reboot your computer.

Please download and run these tools which are designed to restore some standard policy settings. They are not harmful.
VArestorepolicies.INF

FixPolicies.exe

  • Download this self-extracting ZIP archive from here: FixPolicies.exe by MS-MVP Bill Castner and save it to your desktop.
  • U may find the download links here:
  • http://forum.avast.com/index.php?topic=40765.0;
  • Double-click FixPolicies.exe
  • Click the "Install" button on the bottom toolbar of the box that will open
  • The program will create a new Folder called FixPolicies
  • Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd
  • A black box will briefly appear and then close
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Stone Emissary
ronwinfield
Posts: 71
Registered: ‎04-14-2012

Re: TROJ_ZACCESS.CQJ Virus

MALWAREKILLER - thank you for getting back to me so soon!

 

I ran OTD with the script you gvae me, and I thought I saved it, but now, I can't find the file.  I am going to try the 2nd step now, sorry about that.

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Stone Emissary
ronwinfield
Posts: 71
Registered: ‎04-14-2012

Re: TROJ_ZACCESS.CQJ Virus

OK - I may have screwed up.  I downloaded combofix, then it disappeared and the computer froze.  I paniced and shut down the computer.  Now it won't let me reload combofix.

 

On the plus side, I have not had any of "pop ups" from TrendMicro telling me I have an infected dll file. 

 

Let me know how to proceed.  I am going to shut this computer down and check back from a different one until I hear back.  Thank you again for helping a novice like me :smileyhappy:

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