04-03-2012 01:10 PM - edited 04-03-2012 01:16 PM
**NOTE: IF THIS IS BEING POSTED IN THE WRONG PLACE, SOMEBODY PUT IT WHERE IT IS SUPPOSED TO GO PLEASE.**
I have a client that called me because her machine was getting a BSOD every couple of hours or so, and she was complaining about the Trend notifications popping up all the time, so I remoted in to help her out.
-- Performed Trend scan, found nothing.
-- Performed Malwarebytes scan, found nothing.
-- Performed Superantispyware scan, found nothing.
The Trend logs say that it is this TROJ_ZACCESS.CQJ that is the cause of all of her problems, so after doing a little research, I find myself here, asking for help.
I see that some people have come here with this same problem and have received a fix. Apparantly, this can be fixed, but the fix is different for each machine?
Well, my turn. How can I get her back up and running without re-imaging her machine?
Thanks in advance, if anyone has tie for this.
04-03-2012 02:56 PM
Please try to run a scan using the following:
Trend Micro Housecall:
Trend Micro Rootkit Buster:
If in case that doesn't solve the issue, you can run TDSS Killer:
04-03-2012 09:12 PM - edited 04-03-2012 09:16 PM
the trend tools wont fix the problem as Zaccess is more of customized stuff.....
This is a new varient of sirefef infection which is tad nasty...
Download OTL to your Desktop.
C:\Program Files\Common Files\ComObjects\*.* /s
Download aswmbr.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan.
Click the [Scan] button to start scan
On completion of the scan click [Save log], save it to your desktop and post in your next reply.