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Honored Emissary
i-live-on-mars
Posts: 145
Registered: ‎09-10-2009
Accepted Solution

Submitting Files

I was just wondering, if I ever have a undetected malware sample or a false positive, where exactly would I send it.  All other vendors have a simple way, but I haven't seen anything for Trend Micro. 

 

Either its hiding from me, or this would be a good feature to add.

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Stone Noble
kylieminogue
Posts: 36
Registered: ‎08-19-2009

Re: Submitting Files

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Honored Emissary
i-live-on-mars
Posts: 145
Registered: ‎09-10-2009

Re: Submitting Files

hmm, I guess that works.  The problem is I used Avira before, and their system to submit is so easy and just great.

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Honored Emissary
i-live-on-mars
Posts: 145
Registered: ‎09-10-2009

Re: Submitting Files

Why is it that Trend doesn't have a simple web form and/or an email address to submit malware/false positives to?

 

I find this to be a little weird...:smileysad:

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TEKIAMI
jonatanb
Posts: 3
Registered: ‎10-08-2009

Re: Submitting Files

 

SMB and Enterprise products have an easier way of dealing with this issue, just email Trend Micro Anti-Virus Team - trendlabs@av-emea.com with any suspicious files but ensure to password protect them in a zip file.

 

 

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Trend Micro Employee
Rexival_Feraer
Posts: 73
Registered: ‎08-13-2009

Re: Submitting Files

Hi guys,

 

Trend Micro Smart Protection Network on its products and free tools should be able to address some if not all of this malware sourcing concerns. TIS, TAV, TIS Pro and the lastest Housecall uses this Trend Micro Smart Protection Network to proactively protect customers and send feedback information automatically to Trend Micro to better improve its overall protection and detection.

 

The information sent out by kylieminogue is our manual way of submitting files which is followed by support for selected occasions and scenarios.

 

Kind regards,

Rex


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
sharptooth
Posts: 1
Registered: ‎08-09-2010

How to submit virus sample?

I would like to raise the question,how to submit virus sample and how long can I get the response from Trendmicro?which way could be the fast way for Trendmicro lab staff to receive the sample?

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Trend Micro Employee
j0927
Posts: 142
Registered: ‎05-18-2010

Re: How to submit virus sample?

Hi sharptooth,

 

We can refer to the post of Raymond, one of our Trend Micro Community member. Please click on the direct link below:

 

http://community.trendmicro.com/t5/Malware-Discussions/Malware-Submission-Best-Practices/td-p/1160

 

Good day! :smileyvery-happy:


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Affiliate
greggmh123
Posts: 1,946
Registered: ‎01-23-2010

Re: How to submit virus sample?

You can submit it to www.virustotal.com as well. It is a site not affiliated with Trend Micro and runs the file against about 40 antivirus programs.

 

 


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Emissary
codyw3
Posts: 19
Registered: ‎11-29-2011

Submitting malware samples

I have a handful of malware samples that my Trend Micro product did not detect. Where can I submit them? Is there an email address or web form to submit them to TrendLabs?

 

Thanks.

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