09-28-2009 07:47 PM
I was just wondering, if I ever have a undetected malware sample or a false positive, where exactly would I send it. All other vendors have a simple way, but I haven't seen anything for Trend Micro.
Either its hiding from me, or this would be a good feature to add.
Solved! Go to Solution.
10-08-2009 08:15 AM
SMB and Enterprise products have an easier way of dealing with this issue, just email Trend Micro Anti-Virus Team - firstname.lastname@example.org with any suspicious files but ensure to password protect them in a zip file.
10-08-2009 09:08 AM
Trend Micro Smart Protection Network on its products and free tools should be able to address some if not all of this malware sourcing concerns. TIS, TAV, TIS Pro and the lastest Housecall uses this Trend Micro Smart Protection Network to proactively protect customers and send feedback information automatically to Trend Micro to better improve its overall protection and detection.
The information sent out by kylieminogue is our manual way of submitting files which is followed by support for selected occasions and scenarios.
08-09-2010 05:50 AM
I would like to raise the question,how to submit virus sample and how long can I get the response from Trendmicro?which way could be the fast way for Trendmicro lab staff to receive the sample?
08-09-2010 08:45 PM
We can refer to the post of Raymond, one of our Trend Micro Community member. Please click on the direct link below:
08-10-2010 07:55 PM
You can submit it to www.virustotal.com as well. It is a site not affiliated with Trend Micro and runs the file against about 40 antivirus programs.
11-29-2011 02:22 PM
I have a handful of malware samples that my Trend Micro product did not detect. Where can I submit them? Is there an email address or web form to submit them to TrendLabs?