Reply
Stone Emissary
BCnow
Posts: 23
Registered: ‎02-21-2012
Accepted Solution

Need help, TROJ_ZACCESS.CQJ

First it was  TROJ_SPNR.24B012 that my TM could not get rid of, it kept removing it and it would reappear on different  locations, TM would ask me to restart the computer most of the times until it finally it is not detecting it.  Now is TROJ_ZACCESS.CQJ…same thing is happening , TM keeps detecting it, removing it and asking me to restart computer…I lost track of how many times I had to restart computer yesterday until it finally seemed to be gone.  After TM was not giving me new warnings of finding and deleting it , I did a full scan to my computer with trend micro “twice” and nothing came up. I was finally able to use the computer for the rest of the night with no new warnings of virus, but then today when I turn on the computer TM is detecting it again. Why can’t TM remove it? I have attached a copy of my most recent log report. Please help.

Please use plain text.
Epic Talent
malwarekiller
Posts: 3,835
Registered: ‎08-08-2011

Re: Need help, TROJ_ZACCESS.CQJ

[ Edited ]

Welcome aboard! Posted Image

 This is a new varient of sirefef infection which is tad nasty...

Download OTL  to your Desktop.

http://www.geekstogo.com/forum/files/file/398-otl-oldtimers-list-it/

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
consrv.dll
explorer.exe

netbt.sys

atapi.sys

volsnap.sys

redbook.sys

lsi_sas.sys

lsi_scsi.sys

cdrom*

tcpip.sys
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
C:\Windows\assembly\tmp\U\*.* /s

C:\Program Files\Common Files\ComObjects\*.* /s
CREATERESTOREPOINT


  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • attach both logs

 NEXT

 

Download aswmbr.exe ( 1.8mb ) to your desktop. 

http://public.avast.com/~gmerek/aswMBR.htm
 Double click the aswMBR.exe to run it  Click the "Scan" button to start scan.

  • Click the [Scan] button to start scan

  • On completion of the scan click [Save log], save it to your desktop and post in your next reply.

—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.
Stone Emissary
BCnow
Posts: 23
Registered: ‎02-21-2012

Re: Need help, TROJ_ZACCESS.CQJ

Link is not taking me to the website to download OTL

Please use plain text.
Epic Talent
malwarekiller
Posts: 3,835
Registered: ‎08-08-2011

Re: Need help, TROJ_ZACCESS.CQJ

[ Edited ]

new link:

www.­geekstogo.­com/­forum/­files/­file/­398-­otl-­oldtimers-­list-­it/­

—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.
Stone Emissary
BCnow
Posts: 23
Registered: ‎02-21-2012

Re: Need help, TROJ_ZACCESS.CQJ

when trying to download OTL got a TM message window saying website can transmit malicious software or something about frauds and scams. Do I have to dissable TM to be able to download it? and also once downloaded do I run it while tren micro is on or do i disable it?

Please use plain text.
Epic Talent
malwarekiller
Posts: 3,835
Registered: ‎08-08-2011

Re: Need help, TROJ_ZACCESS.CQJ

[ Edited ]

yes disable TM..and bypass the warning.better if TM is disabled even while running it.

—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.
Stone Emissary
BCnow
Posts: 23
Registered: ‎02-21-2012

Re: Need help, TROJ_ZACCESS.CQJ

Here are the results from the scans

Please use plain text.
Epic Talent
malwarekiller
Posts: 3,835
Registered: ‎08-08-2011

Re: Need help, TROJ_ZACCESS.CQJ

[ Edited ]

Hi malware injected itself into netbt driver.....

 

Warning This fix is only relevant for this system and no other, using on another computer may cause problems 

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot 

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:
:FILES
C:\WINDOWS\system32\drivers\netbt.sys|C:\WINDOWS\ServicePackFiles\i386\netbt.sys /replace


ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[EMPTYFLASH]
[CREATERESTOREPOINT]
[Reboot]

 

 

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Please attach the log generated after the fix completion.

 

NEXT

 

Download ComboFix from the any of the locations given in this website:

    • IMPORTANT !!! You need to Save ComboFix.exe to your Desktop
      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you are still unsure on how to do this, see here
      • Double click on ComboFix.exe & follow the prompts.
      • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • If you already have the Recovery Console preinstalled, it will not ask for the following. If it does prompt, allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

      Posted Image

      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image

      Click Yes, to continue scanning for malware. Please be patient and don't use the PC whilst it is scanning.

      When finished, it shall produce a log for you. Please copy & paste the contents of this log (also found at C:\ComboFix.txt) in your next reply at your topic.


—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.
Stone Emissary
BCnow
Posts: 23
Registered: ‎02-21-2012

Re: Need help, TROJ_ZACCESS.CQJ

this is the log for OTL, now will do Combofix

Please use plain text.
Epic Talent
malwarekiller
Posts: 3,835
Registered: ‎08-08-2011

Re: Need help, TROJ_ZACCESS.CQJ

[ Edited ]

Looks good....Continue with combofix and attach the log.

—————
Was this post helpful? Say “thanks” by giving me a “Kudo”!
Was your question answered or issue solved? Mark that post as an “Accepted Solution”!
Please use plain text.