Reply
Stone Esquire
Wulfrenne
Posts: 2
Registered: ‎04-05-2010
Accepted Solution

Malware issues

Hi,

 

Over the weekend I had a malware attacked. It was one of the rouge antivirus programs - avsuite.

 

I used Malwarebytes Removal and it got rid of the malware.

 

But now I can't connect with the internet using IE but I can with Firefox. I can't get into Napster or Steam either. And even Firefox has issues with connecting every once an while. I just refresh and I can connecting.

 

Here is my log:

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:41:46 PM, on 4/5/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\WINDOWS.0\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Motorola\Moto Helper Service\MotoHelper.exe
C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe
C:\WINDOWS.0\system32\nvsvc32.exe
C:\PROGRA~1\NTS\ENTERN~1\app\pppoeservice.exe
C:\WINDOWS.0\system32\svchost.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS.0\system32\hphmon05.exe
C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe
C:\Program Files\mobile PhoneTools\WatchDog.exe
C:\WINDOWS.0\system32\RUNDLL32.EXE
C:\WINDOWS.0\system32\ctfmon.exe
C:\WINDOWS.0\system32\HPZipm12.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
D:\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.netscape.com/home/winsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\4.0.0.127\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\4.0.0.127\IPSBHO.DLL
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\4.0.0.127\coIEPlg.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS.0\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS.0\system32\hphmon05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS.0\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1
O4 - HKLM\..\Run: [TrojanScanner] D:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS.0\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ATT-SST_McciTrayApp] "C:\Program Files\ATT-SST\McciTrayApp.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS.0\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS.0\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nwprovau.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O15 - Trusted Zone: www.napster.com
O15 - Trusted Zone: www.steam.com
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Motorola Helper (MotoHelper.exe) - Motorola - C:\Program Files\Motorola\Moto Helper Service\MotoHelper.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS.0\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS.0\system32\HPZipm12.exe
O23 - Service: PPPoE Service (PPPoEService) - Unknown owner - C:\PROGRA~1\NTS\ENTERN~1\app\pppoeservice.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe (file missing)



 

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Stone Emissary
iamraprap
Posts: 14
Registered: ‎04-05-2010

Re: Malware issues

O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nwprovau.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nvlsp.dll

 

O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

 

O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

 

I think you have a problem with your LSP or possibly a network related program under the nvidia program folder is the reason...

 

you can try to uninstall and reinstall that (if you really need it)... if still not working, try to use some LSP fix programs in ther internet... there are a lot of them around, you can try it...  finally, since your using norton 360, "C:\Program Files\Norton 360\" maybe you can check their website too for any support about your problem...

 

i also think this is a bit suspicious.... if you don't need it, you can optionally remove it...

O4 - HKLM\..\Run: [TrojanScanner] D:\Program Files\Trojan Remover\Trjscan.exe /boot

 

security wise, you have auto-start programs in D:\ if this is a removable partion, this is a really not so good practice... also, you possibly have two installations of windows.... maybe (just maybe), you might have problems in the long run with this...

 


i am a security enthusiast... i just like to help and indulge myself in security related things that catches my interest or my curiousity... all my responses are just based in experience and countless hours in the internet... :smileyhappy:
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Master Esquire Neo
Master Esquire
Neo
Posts: 287
Registered: ‎01-23-2010

Re: Malware issues

MarahO it would be better if you run a scan and check your PC for infections with HouseCall 7.1



Please refer to this link to download HouseCall 7.1 to clean your PC from Infections



http://go.trendmicro.com/housecall7/HousecallLauncher.exe



after you run and clean the infected files attach a new Hijack logfile

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Stone Esquire
Wulfrenne
Posts: 2
Registered: ‎04-05-2010

Re: Malware issues

Hi,

 

I downloaded the Housecall program, but I get a message say that it can't install because there is no network connection.

 

V

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Trend Micro Employee
JamzYaneza
Posts: 104
Registered: ‎08-12-2009

Re: Malware issues

I see you have other antimalware products installed. Have you tried updating them and doing a scan/clean of your whole system?

 

For both your IE8 and Firefox browsers, flush their cache and temporary files as well as cookies.

 

Reboot and run HijackThis and send a new log file.

 

Run HouseCall and do a scan.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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