Malware Discussions

[darren]

Hi guys,

I've got the "Vista Internet Security 2011/ Vista Total Security" Virus which is trying to scam people into purchasing their fake anti virus.

I've located where this virus file is in my computer.

Only issue is Trend Micro wont pick it up, its that well hidden that your anti virus isnt picking it up. even when i navigated to the folder the virus is in, i was unable to find it. Even when i set my folder options to show all hidden files.

I believe i got this virus because my copy of Trend Micro Titanium Maximum Security wouldnt update for around 3 months, i tried everything imaginable - booting my computer into safe mode to try and update, etc.

I then recieved this virus from google of all places. I reckon its because my copy of  Trend Micro wouldnt update to recieve the latest updates.

Now the most shocking news, suddenly after i got this virus Trend Micro magically updated exactly 2 days after this virus ruined my system.

I've managed to delete this viruses regedit files so that i could launch programs without being harrased by these stupid pop up messages.

And also ive deleted its main .DLL files but i am unable to delete the .exe file.

so this message keeps popping up:

Now its .DLL files were visible in that directory, but the .EXE was not.

I still fear theres a constant threat to my system if this virus is operating.

Please can you tell me how to resolve this issue.

Regards,

Darren.

[darren]

A response would be greatly appreciated.

[JT91]

Please try to generate a HijackThis log.

To generate the HijackThis log, please follow the instructions on the link below:
http://esupport.trendmicro.com/Pages/How-to-generate-Trend-Micro-HiJackThis-logs-for-malware-analysi...

Please attach the HijackThis log here so we can analyze it for you.

[darren]

heres the hijackthis file you asked for.

[darren]

UPDATE:

Ive run numerous scans with Trend and it is eventually picking the virus file up, mainly because i had to run the virus file.

only issue is that it detects the virus but doesnt delete/remove it.

i will attach some screenshots.

[darren]

UPDATE:

I configured Trend Micro to delete all suspicious files.

and when it locates the virus file, it says "Access Denied" cannot delete this file.

Im sure the anti virus should be able to delete the virus. Its stomped me.

please reply.

[slabster]

hi darren,

have you tried the Fake Antivirus (FakeAV) Removal Tool?

this have worked with the same fakeav - vista total security - in other posts here

cheers!

[LG13]

Can someone please take a look at my HiJack this log and verify if I have successfully removed the Fake Vista Total Security 2011 malware/scareware???   I have recently installed and ran a 4hour WipeDrive SystemSaver that cleaned out my PC. I currently have 379GB Free of 450 GB on this laptop. ( 14.8 Free of 14.9 Recovery space.)  I have removed all personal info/data/photos from the laptop and need to make sure the malware is also gone.  Since running this WipeDrive software I keep getting a pop up for Dell DataSafe Local Backup trying ti launch but states it cannot and to click to close the box.  Tis pops up EVERY FIVE MINUTES interferring with any basic tasks on this laptop.   Please advise before I just CAN this laptop and buy brand new for piece if mind!!

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 5:55:35 PM, on 7/16/2011

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.19088)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe

C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\mswinext.exe

C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe

C:\Program Files (x86)\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10t_ActiveX.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\75AK72W4\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O1 - Hosts: ::1 localhost

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: DigitalPersona Fingerprint Software Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files (x86)\DigitalPersona\Bin\DpOtsPluginIe8.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m

O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [DpAgent] C:\Program Files (x86)\DigitalPersona\Bin\dpagent.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\RunOnce: [Launcher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe"

O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O16 - DPF: {700EF03F-A472-4D26-8ACB-300F4D04FD96} (Recovery ActiveX Control Module) - https://lojackforlaptops.absolute.com/ctmweb/testoc.cab

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_15f4e438\AESTSr64.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - C:\Program Files\Fingerprint Sensor\ATService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe

O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)

O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe

O23 - Service: @C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files (x86)\DigitalPersona\Bin\DpHostW.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe

O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe

O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\Windows\SysWOW64\rpcnet.exe

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe

O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_15f4e438\STacSV64.exe (file missing)

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 12064 bytes

[arteec]

Hi LG13,

I checked on your Hijackthis log and found that it was clean.

Regarding the pop up message from Dell DataSafe Local Backup, I would suggest that if you are not using this, simple uninstall it from the Control Panel.

Best regards,

Artee