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Stone Esquire
montanabill
Posts: 1
Registered: ‎12-02-2009
Accepted Solution

no customer support? Won't recognize my order number?

Payed for security and I can't access anything including any support. I recieved a email with my order number and password and when I try to download or access I get a notice of invalid order number. Anybody got an idea or a place to ask a question?

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Stone Esquire
dennisouellette
Posts: 4
Registered: ‎10-13-2009

Re: no customer support? Won't recognize my order number?

Please call tech support at :

 

800-864-6027
M-F 5AM – 8PM US Pacific time

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Trend Micro Employee
Rexival_Feraer
Posts: 73
Registered: ‎08-13-2009

Re: no customer support? Won't recognize my order number?

Hi 1gator,

 

You might also want to try our chat support to get help for such concerns. Below is a link that you can use for this matter.

 

http://esupport.trendmicro.com/consumer/assistance.aspx

 

Chat Support Hours: US Pacific Time (GMT -8)

Monday to Friday (except 9:00 PM – 11:00 PM PST)
Saturday to Sunday 8:00 AM – 5:00 PM PST

 

 

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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