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Stone Esquire jan
Stone Esquire
jan
Posts: 1
Registered: ‎10-13-2009

getting support,errors

i have full secruirty pro 2008 . when i scan i get 65 items and only60 are remored and when i go to quarintine there is nothing there some why is iy reading 65 items

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thecounsel
Posts: 102
Registered: ‎08-17-2009

Re: getting support,errors

Hello jan,

 

Could you provide a copy of the virus logs from the program?

 

You can refer the instructions from the link below on how to do this:


How to view and export the logs of the viruses detected by 2009 Trend Micro products

http://esupport.trendmicro.com/Pages/How-do-I-view-the-virus-scan-logs-of-Trend-Micro-Internet-Secur...

 

After you have generated the logs, attach a copy with your reply to this post.

 

Looking forward to your reply.


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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