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Stone Esquire
ffd3rd
Posts: 1
Registered: ‎11-30-2012
Accepted Solution

Unable to open console to scan computer

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Trend Micro Employee
se7en
Posts: 759
Registered: ‎03-08-2011

Re: Unable to open console to scan computer

Hi ffd3rd,

 

Run a scan first using Housecall:

http://esupport.trendmicro.com/solution/en-us/1038437.aspx

 

After that, you can try to reinstall the Trend Micro software on your computer.

 

Follow the instructions here:

 

http://esupport.trendmicro.com/solution/en-us/1058995.aspx

 

Regards,


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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