Home and Home Office Forum

[john15]

Hi

In September I was able to renew my main computer only to have someone use one of my installations.  Trend Customer Service was able to handle it and instruct me what to do.  I now have Security Pro 2010.  I also have 2 installaionts left.  I am trying to renew/upgrade my laptop and I get the message:

Your current Trend Micro software does not support this upgrade.  To get the latest version of Trend Micro Internet Security Pro, please contact the company that .... 

I thought I should be able to renew my other two computers.  Please explain.

Thank you

John

[manwolf]

May I know what version of the program is currently installed on your laptop?

[john15]

Hi I am sorry I should have posted that.  It says Program version 16.60.3021 Engin version 8.952.1009 Pattern 6.641.50 going on a Dell Laptop Vista windows 32 bit.  Says Full version.

John

[manwolf · Accepted solution]

Thanks for the information. if you have been provided with a new serial number for the Pro 2010 version, then I suggest that you uninstall first the Trend Micro Internet Security 16.6 For Dell and then download and install the Trend Micro Internet Security Pro 2010. You may refer to the following:

Let us first uninstall the currently installed program.

Please refer to the following link for detailed instructions on how to uninstall the Trend Micro Consumer Product. Follow the procedure on the page that has the following title: Uninstalling using the TISSuprt.exe file:
http://esupport.trendmicro.com/Pages/How-do-I-remove-Trend-Micro-Internet-Security-Pro-and-Trend-Mic...


After that, let us delete the Trend Micro folder.

Windows XP

01. Click on the Start button.
02. Click on My Computer and a new window will appear.
03. Double-click on Local Disk (C.
04. Double-click on the Program Files folder.
05. Right-click on the Trend Micro folder and options will appear.
06. Click on the Delete option and a pop-up message will appear.
07. Click on the Yes button.

Windows Vista

01. Click on the Windows Orb button.
02. Click on Computer and a new window will appear.
03. Double-click on Local Disk (C.
04. Double-click on the Program Files folder.
05. Right-click on the Trend Micro folder and options will appear.
06. Click on the Delete option and a pop-up message will appear.
07. Click on the Yes button.


After that, let us now download and install the program.

Please refer to the following link for detailed instructions on how to download and install the Trend Micro Internet Security 2010 Pro:
http://esupport.trendmicro.com/Pages/How-to-download-and-install-Trend-Micro-Internet-Security-Pro-2...

You should be able to upgrade the program to the 2010 version.

[john15]

Thank you very much for the quick response.  I think I will be alright right now its scanning my computer. 

[manwolf]

I'm glad that it worked! Thanks.

[jimhen46]

message i get is ,current trend micro software does not support this up grade,go back to store that installed it

[manwolf]

Hello jimhen. The problem that you are experiencing can also be the same with the problem that john15 encountered. I suggest that you uninstall the program first and then install the new version. You will be able to install the new version successfully.

[jimhen46]

I renewed my software from last year, does that make a difference?

[manwolf]

Since you are using the same serial number for the new version, it will not make a difference because the expiration date of your subscription will still be the same when you install the new version of the program. If your serial number starts with D then you may follow the procedure I provided above.