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Stone Esquire PaTLS12345
Stone Esquire
PaTLS12345
Posts: 1
Registered: ‎04-12-2011
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Titanium maximum's Exception list works but not properly(Hope trend make patch to fix it!!)

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‎04-12-2011 10:42 AM

The exception list doesn't remove the file again,but when I move the file to the new location titanium delete it again.Do I have to restore every time I move this file?Hope trend fix it soon! ; )

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Trend Micro Employee
Trend Micro Employee
chaste02
Posts: 289
Registered: ‎08-18-2009

Re: Titanium maximum's Exception list works but not properly(Hope trend make patch to fix it!!)

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‎04-14-2011 05:23 AM - last edited on ‎12-13-2011 02:57 PM by Customer Service Manager

hi PaTLS12345,

 

The Titanium Exceptions list or whitelisting feature is base on Path and Filename. Whitelisting a file is just a temporary solution for non-detection. If you transfer a file to another location Titanium will detect the properties of the file and tagged it if malicious.

 

If you want the file to be permanently whitelisted, kindly send us a sample file so that our Antimalware engineers can verify it. Please compress the file and encrypt it witn the password "novirus" before attaching it on your reply.

 

Thanks!

 

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UPDATE

 

For Consumer/Home & Home Office customers with whitelisting request, you can send us a sample by submitting an email to us.

 

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I am a Trend Micro employee.  My comments and advice come from my personal knowledge and experience.  I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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