Home and Home Office Forum

[atgray]

Scanning stalls...full and quick scans stall...if...if there is a fix (hotfix doesn't work)-why not include it in an update?  How many customers have you lost or will lose simply because you will not fix it.  It does not scan properly-fix it-if you can not fix it, I would love a Refund-to buy another product that actually works.

[khanto]

Hi,

If in case you wish to refund the program that you purchased, kindly contact our support via phone, chat or email so that we can assist you.

Regarding the hotfix, once verified that it works for a number of cases, it will be incorporated on the next program build or next update.

[arteec]

Hi atgray, 

You can check on this thread. This might be related to your concern.

http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/quot-Files-Scan-in-Progress-quot-Not-F...

Hope this helps!

Artee

[abombaci]

We shouldn't have to go through all these type of fixes and this and that. Other programs scan without no problems. Whey all these bugs that need to be fixed in this version? I go through the delete all temporary files, clean cookies and do disk cleanup and this still hangs and fails to finish. When I had Kaspersky it never hung a scan. There's no need for all these excuses. Anyone agree? I Yeye!

[simonn]

Hi Abombaci,

I do apologize for what happened but let me continue to help you with in this case. May I know on what exact file does the Trend Micro program hangs? Or is it random? Do you have any other third party antivirus software?

Thanks,

Simon

[Ben10k · Accepted solution]

Hi All,

You can upgrade your Trend Micro program to the 2012 version.

Titanium Maximum Security: http://esupport.trendmicro.com/solution/en-us/1059036.aspx

Titanium Internet Security: http://esupport.trendmicro.com/solution/en-us/1058977.aspx

Titanium Antivirus+: http://esupport.trendmicro.com/solution/en-us/1059147.aspx

Peace and love!!!

 ***Note: This thread is locked due to inactivity, for similar concerns kindly post a new topic.