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[JSMO]

Hi everyone,

I have merged all the Threads/ Post concerning the "Slow upload speed" of SafeSync.

This way we can answer all those threads in one easy swoop.

[fredrikahlgren]

I recently signed up for the Safesync service. I have tried Humyo earlier but chose a competitor at that time because their service was not worth it for me. I was happy when Trend Micro made Humyos service better!

Anyways. My upload speeds are at max 1Mbit/s. I have tried from both home network, office network (fiber-lan university Sweden) and a virtual server situated in the Netherlands with 100/100 connection. This cannot be my internet connection that is slow. Also the download speed at max has been 2Mbit/s regardless of the three locations I have tried your service at.

If you cannot handle more speed your service will be useless for most people. Think of restoring 100GB of data at a rate of 100-200 kb/s... Not fun at all.

The client in OSX Snow Leopard is also buggy. It has crashed several times for me, I have opened a support ticket for this but no response yet. It also takes a lot of resources I think. Not unusual that the HumyoAgent is using about 100% of my CPU. No other backup software I have used uses this kind of resources.

[masa]

Same here.

Mac client died many times and furthermore, files/folders I've deleted came back.

Very inconsistent behaviour.

I'm not sure whether I can trust this system as a backup system...

[JamesL]

After installing Safesync on my computer, I realized that every time I right clicked on a file on my computer, there would be a delay of 15 seconds where the hourglass would spin, before the popup menu appeared.

It would happen regardless of the file, folder or drive that I right clicked on.

Anyone has the same problems as me?

Computer information:

Windows Vista Home Premium 64-bit Service Pack 2

Intel i7 2.67GHz

4GB RAM

[stephen]

Works ok for me (Vista Home Premium 32 on a slower computer).

Every now and then, SafeSync does seem to run away with cpu time and stop things responding so well (including right-click on Explorer).  In this case I have found that killing hrfscore.exe and HrfsClient.exe, and then restarting "Trend Micro Configuration and Status" works.  I use Procexp for the killing, but Task Manager should do as well.  So try that, and see if you problem goes away.

Mostly SafeSync is using about 10% cpu; which is reasonable as it is still in a solid backing up mode.  On a fully backed up computer it does not seem to using any perceptible cpu.  When it goes wild, it uses between 45 and 50% ~ typical for a single thread getting into some silly state on a dual core machine.

I think SyncSafe looks as if it will be worth the headaches, but there are certainly quite a few initial niggles.

S

[JamesL]

It doesn't help at all, sadly. I've tried restarting the computer, killing the processes and restarting "Trend Micro Configuration and Status" but the problem still stays.

The 15sec lag appears whenever I right click or press CTRL+X or CTRL+C on any file/folder/drive.

The lag disappears when the processes aren't running... so most likely it's caused by Safesync.

Yea, i think Safesync has great potential... but it appears quite buggy. I almost ran away after having issues with the 'Remove Pair' button in the configuration, but decided to stick around because I really like the idea of backing up my data that is stored on DVDs online, rather than data on the hard disks only.

[JamesL]

Oh, I've also tried disconnecting the, but it doesn't make a difference.

I've also noticed that for the next few seconds after the 15s lag, right clicking on other files/folders/drives would be lag-less.

Maybe something is waiting for something to time out...

[stephen]

Could be a firewall or (less likely) anitvirus thing.  Try turning them off temporarily and seeing if it makes any difference.

S

[JamesL]

No difference.. i've placed my computer on the dmz and switched off my antivirus but the lag's still there.

[JamesL]

Resolved. The problem disappeared by its own, without me restarting my computer, restarting the application, whatsoever.

There's now a new item in the sub-menu when I right click on an object which reads, 'Trend Micro SafeSync', that wasn't present before. Maybe the lag was caused by Windows trying to get the sub-menu to appear, before giving up.