01-11-2011 01:29 PM
I have merged all the Threads/ Post concerning the "Slow upload speed" of SafeSync.
This way we can answer all those threads in one easy swoop.
01-07-2011 01:20 AM
I recently signed up for the Safesync service. I have tried Humyo earlier but chose a competitor at that time because their service was not worth it for me. I was happy when Trend Micro made Humyos service better!
Anyways. My upload speeds are at max 1Mbit/s. I have tried from both home network, office network (fiber-lan university Sweden) and a virtual server situated in the Netherlands with 100/100 connection. This cannot be my internet connection that is slow. Also the download speed at max has been 2Mbit/s regardless of the three locations I have tried your service at.
If you cannot handle more speed your service will be useless for most people. Think of restoring 100GB of data at a rate of 100-200 kb/s... Not fun at all.
The client in OSX Snow Leopard is also buggy. It has crashed several times for me, I have opened a support ticket for this but no response yet. It also takes a lot of resources I think. Not unusual that the HumyoAgent is using about 100% of my CPU. No other backup software I have used uses this kind of resources.
01-10-2011 12:48 PM
Mac client died many times and furthermore, files/folders I've deleted came back.
Very inconsistent behaviour.
I'm not sure whether I can trust this system as a backup system...
01-01-2011 11:03 AM
After installing Safesync on my computer, I realized that every time I right clicked on a file on my computer, there would be a delay of 15 seconds where the hourglass would spin, before the popup menu appeared.
It would happen regardless of the file, folder or drive that I right clicked on.
Anyone has the same problems as me?
Windows Vista Home Premium 64-bit Service Pack 2
Intel i7 2.67GHz
01-01-2011 11:16 AM
Works ok for me (Vista Home Premium 32 on a slower computer).
Every now and then, SafeSync does seem to run away with cpu time and stop things responding so well (including right-click on Explorer). In this case I have found that killing hrfscore.exe and HrfsClient.exe, and then restarting "Trend Micro Configuration and Status" works. I use Procexp for the killing, but Task Manager should do as well. So try that, and see if you problem goes away.
Mostly SafeSync is using about 10% cpu; which is reasonable as it is still in a solid backing up mode. On a fully backed up computer it does not seem to using any perceptible cpu. When it goes wild, it uses between 45 and 50% ~ typical for a single thread getting into some silly state on a dual core machine.
I think SyncSafe looks as if it will be worth the headaches, but there are certainly quite a few initial niggles.
01-01-2011 09:05 PM
It doesn't help at all, sadly. I've tried restarting the computer, killing the processes and restarting "Trend Micro Configuration and Status" but the problem still stays.
The 15sec lag appears whenever I right click or press CTRL+X or CTRL+C on any file/folder/drive.
The lag disappears when the processes aren't running... so most likely it's caused by Safesync.
Yea, i think Safesync has great potential... but it appears quite buggy. I almost ran away after having issues with the 'Remove Pair' button in the configuration, but decided to stick around because I really like the idea of backing up my data that is stored on DVDs online, rather than data on the hard disks only.
01-01-2011 09:18 PM
Oh, I've also tried disconnecting the, but it doesn't make a difference.
I've also noticed that for the next few seconds after the 15s lag, right clicking on other files/folders/drives would be lag-less.
Maybe something is waiting for something to time out...
01-05-2011 02:45 AM
Resolved. The problem disappeared by its own, without me restarting my computer, restarting the application, whatsoever.
There's now a new item in the sub-menu when I right click on an object which reads, 'Trend Micro SafeSync', that wasn't present before. Maybe the lag was caused by Windows trying to get the sub-menu to appear, before giving up.