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[jillism]

I have a problem uninstalling Trend Micro IS 2010 under Windows 7 OS. IF I use the uninstall Tool I will get a Windows Error. Is there any possibility to remove the product otherwise?

Thank you.

[kidaablaza]

Hello jillism,

You can use the Trend Micro Diagnostic Toolkit to forcefully remove all Trend Micro related files and registries on your computer. The Knowledgebase link for the diagnostic toolkit is http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-...

Hope this helps.

[monk3ybidzness]

A. If your comfortable editing the system registry:

1. Delete Registry Key -> HKLM\Software\TrendMicro

2. Reboot

3. Run TISTOOL -> Uninstall Program

B. Else, go Premium Support for remote desktop support

[Aceco]

Hello jillism,

   Can you please paste the exact error msg on this thread?

Thank you,

Ace Colonia

Trend Micro Consumer Support

[persistant_mofo]

Try starting your computer in safe mode and then uninstall it, I was having the same problem and I found 1 .dll file was open by window explorer stopping the uninstall process

[creesey]

I was renewing my trend micro on my lap top when it crashed, it will not let me uninstall it, it starts doing it then says rolling back, all my othere computers have updated there subscription, I have tried an uninstaller program and it can't find trend micro on my lap top help please

[UninstSuccess]

The only thing that helped me:

1) Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes

2) Run msconfig.exe and task manager and stop all posible services/processes  from TrendMicro, exit without restart

3) Run regedit.exe and RENAME the key HKLM/Software/TrendMicro to some other name, "TM" for example

4) Restart

5) same as 1: Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes

6) Run regedit.exe

  7) delete HKLM/Software/TrendMicro key

  8) Then rename "TM" key back to "TrendMicro"

9) Go to Control Panel, select "Programs & Features", select "TrendMicro" and Run Uninstall from there.

 Good luck

[UninstSuccess]

See last recommendation from UnistSuccess

[computertrouble]

You said to start my computer in "safe mode" how do I do that?

Thanks. 

[stephen]

As you boot up, just as all the initial BIOS information about drives etc  comes up, hit F8.  Often worth hitting it a few times.

When Windows starts, it will come up with a menu and various options, one of which is Safe Mode.

S