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Stone Esquire
jillism
Posts: 1
Registered: ‎01-13-2010
Accepted Solution

Problem uninstalling Trend Micro Internet Security 2010

I have a problem uninstalling Trend Micro IS 2010 under Windows 7 OS. IF I use the uninstall Tool I will get a Windows Error. Is there any possibility to remove the product otherwise?

 

Thank you.

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Affiliate
kidaablaza
Posts: 23
Registered: ‎01-08-2010

Re: Problem uninstalling Trend Micro Internet Security 2010

Hello jillism,

 

You can use the Trend Micro Diagnostic Toolkit to forcefully remove all Trend Micro related files and registries on your computer. The Knowledgebase link for the diagnostic toolkit is http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-...

 

Hope this helps.


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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TEKIAMI
monk3ybidzness
Posts: 18
Registered: ‎10-22-2009

Re: Problem uninstalling Trend Micro Internet Security 2010

 

A. If your comfortable editing the system registry:

 

1. Delete Registry Key -> HKLM\Software\TrendMicro

2. Reboot

3. Run TISTOOL -> Uninstall Program

 

B. Else, go Premium Support for remote desktop support

 

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Affiliate
Aceco
Posts: 5
Registered: ‎01-08-2010

Re: Problem uninstalling Trend Micro Internet Security 2010

Hello jillism,

   Can you please paste the exact error msg on this thread?

 

Thank you,

Ace Colonia

Trend Micro Consumer Support


I am a Trend Micro Affiliate. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
persistant_mofo
Posts: 1
Registered: ‎02-02-2010

Re: Problem uninstalling Trend Micro Internet Security 2010

[ Edited ]

Try starting your computer in safe mode and then uninstall it, I was having the same problem and I found 1 .dll file was open by window explorer stopping the uninstall process

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Stone Esquire
creesey
Posts: 1
Registered: ‎04-01-2010

Re: Problem installing Trend Micro Internet Security 2010

I was renewing my trend micro on my lap top when it crashed, it will not let me uninstall it, it starts doing it then says rolling back, all my othere computers have updated there subscription, I have tried an uninstaller program and it can't find trend micro on my lap top help please

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Stone Esquire
UninstSuccess
Posts: 2
Registered: ‎04-26-2010

Re: Problem uninstalling Trend Micro Internet Security 2010

[ Edited ]

The only thing that helped me:

 

1) Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes

2) Run msconfig.exe and task manager and stop all posible services/processes  from TrendMicro, exit without restart

3) Run regedit.exe and RENAME the key HKLM/Software/TrendMicro to some other name, "TM" for example

4) Restart

5) same as 1: Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes

6) Run regedit.exe

  7) delete HKLM/Software/TrendMicro key

  8) Then rename "TM" key back to "TrendMicro"

9) Go to Control Panel, select "Programs & Features", select "TrendMicro" and Run Uninstall from there.

 

 Good luck:smileyhappy:

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Stone Esquire
UninstSuccess
Posts: 2
Registered: ‎04-26-2010

Re: Problem installing Trend Micro Internet Security 2010

See last recommendation from UnistSuccess

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Stone Esquire
computertrouble
Posts: 1
Registered: ‎02-18-2011

Re: Problem uninstalling Trend Micro Internet Security 2010

You said to start my computer in "safe mode" how do I do that?

Thanks. 

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Honored Esquire
stephen
Posts: 119
Registered: ‎12-27-2010

Re: Problem uninstalling Trend Micro Internet Security 2010

As you boot up, just as all the initial BIOS information about drives etc  comes up, hit F8.  Often worth hitting it a few times.

 

When Windows starts, it will come up with a menu and various options, one of which is Safe Mode.

S

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