01-13-2010 12:23 PM
I have a problem uninstalling Trend Micro IS 2010 under Windows 7 OS. IF I use the uninstall Tool I will get a Windows Error. Is there any possibility to remove the product otherwise?
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01-13-2010 02:15 PM
You can use the Trend Micro Diagnostic Toolkit to forcefully remove all Trend Micro related files and registries on your computer. The Knowledgebase link for the diagnostic toolkit is http://esupport.trendmicro.com/Pages/How-do-I-remo
Hope this helps.
01-13-2010 02:17 PM
A. If your comfortable editing the system registry:
1. Delete Registry Key -> HKLM\Software\TrendMicro
3. Run TISTOOL -> Uninstall Program
B. Else, go Premium Support for remote desktop support
01-14-2010 12:28 AM
Can you please paste the exact error msg on this thread?
Trend Micro Consumer Support
02-02-2010 02:30 AM - edited 02-02-2010 02:33 AM
Try starting your computer in safe mode and then uninstall it, I was having the same problem and I found 1 .dll file was open by window explorer stopping the uninstall process
04-01-2010 03:02 AM
I was renewing my trend micro on my lap top when it crashed, it will not let me uninstall it, it starts doing it then says rolling back, all my othere computers have updated there subscription, I have tried an uninstaller program and it can't find trend micro on my lap top help please
04-26-2010 09:30 AM - edited 04-26-2010 09:31 AM
The only thing that helped me:
1) Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes
2) Run msconfig.exe and task manager and stop all posible services/processes from TrendMicro, exit without restart
3) Run regedit.exe and RENAME the key HKLM/Software/TrendMicro to some other name, "TM" for example
5) same as 1: Run cmd (Right-click on "Run as administrator") and then type: net use adminstrator activate:yes
6) Run regedit.exe
7) delete HKLM/Software/TrendMicro key
8) Then rename "TM" key back to "TrendMicro"
9) Go to Control Panel, select "Programs & Features", select "TrendMicro" and Run Uninstall from there.
02-18-2011 08:36 AM
As you boot up, just as all the initial BIOS information about drives etc comes up, hit F8. Often worth hitting it a few times.
When Windows starts, it will come up with a menu and various options, one of which is Safe Mode.